Monster Vision Insight Focus Premium 4K UHD Webcam

[image] for the look of it, i will be asking for refund even for the shipping! pay extra for a 6 day delivery and its been 9 day in processing? i have buy a lot from drop and every day i buy less from them to the point this purchase will be my last! i though since drop was sold to another company that they were to be better again but on the contrary, new drop item are having worse rating and worse quality, and worse shipping! sinking ship alert!

I posted the following down in someone else's thread, but thought I should put it in here, as well: ----------------------------------------------------------------------------------------------------- I sent a support request for a refund, clearly spelling out that the basis for my request was that the item was not-as-advertised (60fps vs 30fps for 4K) and received a rejection on the first try: "After reviewing your order, we are unable to facilitate a return for the Monster Vision Insight Focus Premium 4K UHD Webcam as we only offer returns for items that arrive damaged, defective, not-as-advertised, or are missing components. Any issues must be reported within 30 days of delivery." I have responded with a more forceful demand, and included my explicit reasoning: In the SPEC table, that is included in your message to me, the resolution and frame rate are specified as: Resolution: 3084 x 2160 (4K)  (sic) Frame rate: 60 fps However, after receiving the camera I discovered, from the packaging, that the frame rate is actually: 30 FPS @ 4K Ultra HD (up to 3840 x 2160p) 60/30 FPS @ 1080p Full HD (up to 1920 x 1080p) This is, clearly, NOT AS ADVERTISED... I purchased the Monster Vision™ Insight Focus Premium 4K UHD Webcam from Drop because you said that the frame rate/resolution was 60 fps at 3084 x 2160 (4K) (sic), but the camera, according to Monster®, has a frame rate of 30fps at 3840 x 2160p. I hope that this gets a more focused response. That is, I hope that the representative is explicit in explaining why the differences above do not constitute 'not-as-advertised'. Have you (or anyone else) tried to get a refund? I'll post back on progress. = s.west

I sent a support request for a refund, clearly spelling out that the basis for my request was that the item was not-as-advertised (60fps vs 30fps for 4K) and received a rejection on the first try: "After reviewing your order, we are unable to facilitate a return for the Monster Vision Insight Focus Premium 4K UHD Webcam as we only offer returns for items that arrive damaged, defective, not-as-advertised, or are missing components. Any issues must be reported within 30 days of delivery." I have responded with a more forceful demand, and included my explicit reasoning: In the SPEC table, that is included in your message to me, the resolution and frame rate are specified as: Resolution: 3084 x 2160 (4K)  (sic) Frame rate: 60 fps However, after receiving the camera I discovered, from the packaging, that the frame rate is actually: 30 FPS @ 4K Ultra HD (up to 3840 x 2160p) 60/30 FPS @ 1080p Full HD (up to 1920 x 1080p) This is, clearly, NOT AS ADVERTISED... I purchased the Monster Vision™ Insight Focus Premium 4K UHD Webcam from Drop because you said that the frame rate/resolution was 60 fps at 3084 x 2160 (4K) (sic), but the camera, according to Monster®, has a frame rate of 30fps at 3840 x 2160p. I hope that this gets a more focused response. That is, I hope that the representative is explicit in explaining why the differences above do not constitute 'not-as-advertised'. Have you (or anyone else) tried to get a refund? I'll post back on progress. = s.west