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(Old update thread here.)
Sept 17th Update:
Unfortunately shipments of the latest Planck run will be delayed. Final PCB sign-off took longer than anticipated, and some of the component lead times slipped after we ordered them. We've been told all of the PCBs will be complete by October 9th, and then compiling and packaging all of the kits will take approximately 10 days, with the shipment being ready on October 19th. Air freight from China should have the pallets of ~2000 kits at our warehouse around 10/26, and we should be shipping around 10/31. We'll be posting in the discussions with weekly updates to let you know if/when these timelines shift. Thanks for your patience!
Oct 1st Update:
Working on getting you guys an updated ETA from the vendor. Haven't heard from them but should have some info in the coming days.
Oct 6th Update:
Nothing new to share, I'm thinking we'll get a progress report from the CM in the next day or two. We should know whether the PCBs are done or not really soon...
Oct 7th Update:
Contract manufacturer said everything is on track to be done by 10/19 as per previous expectations. Stay tuned.
Oct 12th Update:
Will get another update for everyone shortly.
Oct 14th Update:
Still on track based on our latest communications from the contract manufacturer.
Oct 19th Update:
Shipping out of China has slipped a few days, nothing major but the manufacturer said they needed a couple of days to get everything finalized and in perfect shape. Expecting to get our inbound freight tracking around Oct 21/22.
Oct 23rd Update:
Cargo has been picked up from the factory and is going to make its way to us. Shipping queues are quite lengthy (and volatile) and we've been told we should expect the cargo in the first week of November. This changes daily depending on the flights going back and forth from Asia and the availability. I'll update again middle/end of next week.
Oct 28th Update:
Cargo arrived at JFK tonight a bit ahead of schedule. It still needs to clear customs (fingers crossed it happens on Thurs/Friday), then it needs to get booked onto a truck and taken to our warehouse, and then unpacked + counted, repacked + shipped. I'd still use Nov 6th as the estimated shipping date, it could move forwards, or backwards by a few days.
Oct 29th Update:
Heads up to people on the fence about purchasing a Planck, the price of it is going to increase once it goes into stock "shipping immediately". You have a few more days to take advantage of the $100 price tag while it's on pre-order.
Oct 30th Update:
Hasn't cleared customs yet :( Backlogged since there's lots of commercial shipments coming in for the holiday selling season. We're being told it should be cleared on Monday.
Nov 1st Update:
It's the weekend, why are you obsessively checking for updates?
Nov 2nd Update:
Cleared customs this morning, they're picking it up tomorrow, and delivering it to our warehouse on Wed Nov 4th. 50% chance it'll start shipping to you on Friday, 50% chance it'll ship Monday/Tuesday. I'm pushing them to get it out Friday! (10% chance it starts to ship on Thursday Nov 5th, because we always put in a 110% effort).
Nov 4th Update:
Truck pulled up at 2:37PM EST today and unloaded many many many pallets of keyboards. So many keyboards. Plancks and Plancks of keyboards. The workers started unpacking and receiving and were told if they found an extra unit, they'd be in so much trouble they'd be forced to walk the Planck.
Assuming counting is done tomorrow morning (we're faster than Pennsylvania over here), we'll be shipping Friday.
Nov 5th Update:
We're starting to ship orders!
Nov 5th Update 2:
Warehouse is closed for the day. They got 311 units shipped out today, I expect most of the remaining orders will ship tomorrow and over the weekend.
Nov 9th Update:
So the weekend shift at the warehouse seemed to have made some mistakes that are being sorted out and coordinated with Fedex right now. It looks like duplicated tracking numbers were issued due to some sort of API error between Fedex, the warehouse, and our systems. They halted shipments over the weekend and the weekday team was at the warehouse today troubleshooting it the issue with Fedex. We don't have a definitive answer on what the final resolution is (the temporary one from the Fedex account rep is that all packages shipped with duplicate tracking numbers will deliver properly, but not have accurate tracking.) But that's a temporary answer and we're waiting for more definitive information. This affects ~700 shipments of all kinds of products (not just Planck). We're on top of the issue and I'll keep posting updates as I hear them.
Nov 12th Update:
Just to clarify shipping vs order dates. There is a group of you (1704 to be precise) that ordered between June 25, 2020 and September 18, 2020. Those orders had an original "estimated ship date" of Sept 21st, which was obviously delayed to early November and all 1704 orders have now shipped.
There is a second group of 246 people, that ordered after October 5th (and up to, as recently as today, and/or are joining the active pre-order right now). Those people's orders have an estimated ship date of Dec 28th. Realistically we're probably going to be shipping these in early December assuming no delays.
This blows tbh. Would have loved to have known sooner
:( I was counting on this keyboard to arrive before uni starts, I use a custom layout and can't even use qwerty...
Thats over a month. Really hoping that there will be no more delays.
I know that the delays are discouraging, we hate them too. Rest assured the reason they happen is to make sure we get the product right, versus rushing it to hit a delivery date.
I really wish you guys would've said something sooner. I already ordered switches for this board and now its pretty much for nothing.
Same here, just received my switches today. This sucks!
Yup just got mine in the mail today too. First and last Drop groupbuy I'm ever in. I wouldn't even count it as my first since I went ahead and cancelled.
How does every single gb get delayed lol
Where did Alex go? Wasn't he the one following us with this preorder process?
I guess I've seen worse group buy delays, where shipment happened a year after their original dates. A 6-week push back is pretty mild in the grand scheme of things and luckily those PCB's have been revised after feedback from the faulty USB-C ports from the previous drop.
At least now, my Carina drop and OLKB drop will be roughly the same dates together.
This is my first drop and my first custom keyboard. Just wanted to drop by and give you all my support.
I have a startup and know that... well, shit just happens sometimes.
Really looking forward having the kit, I can't tell you how many videos I've watched and how much I've read about mapping some Spanish characters through QMK. I am sure I'll love the Planck.
In 5 years I'll still be using the keyboard and won't remember any delays ;)
Btw it's awesome that the RGB leds upgrade is included!
Yes I really hope that the delay is to fix the USB issue rather than just add some LEDs that most people are not going to use
Thanks for the updates.
Delays are pretty much a given with GBs but it's great that you've kept us informed.
Hi, do you have any information about the spanish characters that you could share?. I've been working in some macros to get the ñ and the Ñ but i haven't found any useful information online. Also i do agree with the support to Drop, this kind of buys could have this kind of delays, as far as i can tell the delays in group buys is even a meme among the community.
Here's a photo that the PCB manufacturer sent to us, showing that they're adding extra solder to the USB Port when making these boards. Reminder/note that the previous iteration had a defect rate of the USB port that was slightly elevated but not critical (nowhere near the 'awful QC mess of USB ports snapping off' that people seem to believe). Hopefully the defect rate will be near 0% with this additional step.
that does not look like a planck?
i guess that could mean there’s plans to bring the drop preonic back...
Please don’t tell me that you messed up the order so bad that you ordered Preonic PCBs rather than Planck PCBs
Same contract manufacturer is making both Preonic and Planck PCBs for us, and we requested that both get the extra solder on the USB port.
I believe this photo is slightly dated but it shows that the information and instructions were relayed.
Do you know if the preonic will arrive before this planck? I am interested in getting a preonic instead.
Preonic Preorders just shipped like a week ago iirc.
Quote from albert a few days ago @Elbert "We have more on the way. We should have them available in October. Be sure to click the request button to be notified when it's back."
So are we getting a Rev 6.1 board now?
Thanks for the update. A finished and polished product is ultimately better than a rushed product. Its a shame but hopefully the outcome will be better. It will still be a shorter wait than the GMK Bento keycaps so I'm not too upset.
How does adding more solder resolve the issue? I thought the issue was that the connectors were tearing the pads from the PCB.
The pad size has not been increased to take the structural load?
Over filling the fillet will not change the mechanics of the pad to the PCB. It’ll still tear no matter how much solder you glob into it.
I'm not a product engineer but I trust the PCB contract manufacturer knows what they're doing on this.
Despite not being a product engineer I'll hazard a guess that if it was a fundamental design flaw that you're implying, it would be inherent in every PCB, we'd have a much higher defect rate.
@Elbert can better handle this question.
Is there any possibility that it will be shipped earlier?
You could get a magnetic USB C cable.
It's possible but not likely. If anything, delays are more common than early shipments. That being said we have had a slew of early shipments recently (HD6XX, THX Amps, SHIFT Keyboards to name a few).
Thanks for the update! Super excited about this keyboard, it looks beautiful.
Woosh whats with all the butthurt ppl in this chat. If you dont like the premise of a drop buy the one from ez
A port like a USB port usually has grounding pads on the shroud. They usually go through the board. You can secure those with more solder and get a more rigid connection
That only has a modicum of truth if the issue is the connector pulling from the pad and not the pad from the PCB.
Can anyone provide clarification on the observed mode(s) of failure?
Not really. Pulling a connector from a pad would just be a result of a bad solder. Pulling a pad from a PCB occures when there is stress on the pad. This stress usually happens when the connector has too much play.
“Not really.” What do you mean here? Respectively I don’t see how you have addressed my question, which was what precisely were the modes of failure.
What does “bad solder” imply in your statement?
Not enough solder can be attributed to both the application of the solder during assembly and the pad design. if the pad footprint is too narrow you will just end up stacking solder on top of itself. The temperature during application can contribute to the quality of joint including bond strength.
We were shown a “solution” ( more solder ) but I don’t believe a problem statement with a corresponding appropriate resolution has been provided.
It’s not like I am asking to see a 8D or the like although arguably that should be available.
I saw in a previous update that the manufacturer would be using through hole USB connectors rather than surface mount. The failure was happening at the bottom of the board. Previous revisions had no pins sticking through to the top of the board. Changing the connector types alone should fix the issue whether the pads are ripping or the solder is breaking. Even if we get the same exact connectors, extra solder on the mounting legs (from the top of the board) should still solve the problem since it looks like the mounting legs are falling out intact with broken solder still attached. I could be wrong here but the problem statement and resolution match.
TL;DR: Different connectors, more solder.
Thank you for clarifying! I agree that the change from SMT to TH should be more effective in addressing the issue.
Same connector, still using surface mount. But, yes, more solder on the 4 legs to hold it firmly.
How we looking? 10/31 ship date still likely to be accurate?
Comment says shipping 10/19 but product page says 12/28... which is it?
There is a new drop run. If you just bought your board you should expect it in December. If you made your purchase in September, the earlier date applies.
Is another update coming today?
Have you guy ever seen a on time shipment from drop? I'm asking because it was my first order at drop and i also really want to order the tokyo60, which is estimated to ship in december before christmas.
I've ordered three things from Drop. The first was pre-Covid and came on time. Both of my current orders (this Planck and GMK Laser) have been delayed.
This is my first Drop order, too.
To be fair, group buy delays are not exclusive to Drop, nor are they exclusive to the Covid era. Pretty much anything that could cause a delay is outside Drop's control. Their main job in all this is to help manage our expectations, which definitely seems like a balancing act. If they're too pessimistic about the ship date, they'll have fewer purchases. Too optimistic, and they'll be seen as unreliable in the event of a delay.
Personally, I'd prefer they estimate a later ship date so that we could be pleasantly surprised when it ships earlier.
There was an airport -- can't remember which -- that had a mountain of complaints about how long baggage claim would take after the plane's arrival. Their solution was to simply move baggage claim further away from the gate! It still took virtually the same amount of time to get the passengers their bags, but since most of that time was spent walking to baggage claim rather than standing and waiting, the perception was that the airline had become more efficient at reuniting its passengers with their luggage. The complaints quickly stopped. I always think about this when a group buy is delayed, and can't help but wonder if vendors could somehow apply this philosophy.
This is it exactly. After seeing the delay for the Planck in September, I saw the Preonic group buy opened and placed my preorder on Oct 2nd and said they’ll ship it by Nov 30th. They already shipped my preonic on Oct 17th so I’m pleasantly surprised but now panicking to find some key switches and keycaps that I thought I was gonna be putting together by December! Lol
Appreciate you chiming in to inform people that this isn't just "a Drop thing".
In regards to what you've suggested...
We add buffer delays. We also have the internal date that we communicate to the contract manufacturer, and then an external date that we tell the customers. Some of our manufactures are resourceful and look at our site and then tell us "see, we have another 3 weeks to work with". etc.
This is a game "to what degree is the Contract Manufacturer lying to us*" that we play every day, and we try to navigate it as best we can. Unfortunately, people notice (and complain about) delays much more than they are grateful of early shipments, so there is a large reporting bias that doesn't help the situation.
*To be fair to them, they aren't intentionally lying to us, as much as they're being optimistic about their ability to deliver, and their ability to procure the raw materials from others, etc etc etc.
It's hard to notice, but we've moved the majority of our products to an "in-stock" position for this very reason.
I’m genuinely curious how my Preonic (that I ordered on Oct 6th) shipped before my Planck (ordered on August 20th). Did you have Preonic v3s in stock?
The Preonic just ended their previous group buy 3 months ago and just delivered 1 month ago, so I believe they still have a small amount in stock for this current Preonic group buy. Maybe you're an early customer of the current Preonic group buy, so you're lucky to have it in stock...
Alexa, what time is it in China right now?
Any update on the inbound freight? This is my first drop order as well, and I'm just anxious to get my hands on this board.
Any update? Did things ship?
Probably 90% of what I've ordered has been on time.
Slightly confused about the Oct 23rd update... Is the ship date still projected to be Oct 31, or is it now being pushed back again till sometime in November?
Since he mentioned they’ll get to their facilities in November I’m guessing shipping will be in November as well. Just a guess, though.
Then what have you been typing on up until now?
So if you hate delays as much as we do and want to make things perfect why wouldn’t you just announce a later delivery date then rushing for a deadline that was artificially set and is 1-2 months off? This seems like poor planning on a consistent basis according to all the group buy comments on here. Along side of that, people would probably be happier if things showed up earlier then expected. Instead you have a hand full of people who get it and a lot who are unhappy. Seems like you need to have a conversation about logistics, delivery timelines and the repercussions of failing to meet certain criteria by those you contract with as well.
Then the factories who see those “adjusted” ship dates think they have more time to spare. Unfortunately, this is the way the game is played with supply chains that span from North America to Asia and some European countries. Italy and Spain for example are very laissez faire with their timelines, where China and Taiwan often promise best case scenario outcomes.
I'm assuming you read my post here carefully, but let me give you an example:
Us: "Hey there, when can we have 2000 Planck's made by?"
Factory: "Yo dawg, it takes us 90 days to get all the parts, put together the kits, and ship them to you, so June 1st."
Us: "Alright, lets do it, here's 50% cash up front and 50% on delivery."
Us to the community: "Plancks will be shipping on July 15th." (Giving us 45 days of leeway, better to under promise and over deliver!)
Us: "Hey, it's May 15th, are those keyboards almost done?"
Factory: "Yeah dawg, they'll be done in 1 hot sec. June 1st delivery date is NP."
Us: "Awesome." (Better not say anything to the community yet, we don't want to get their hopes up.)
Us: "Hey, it's June 1st, what's the tracking on our shipment?"
Factory: "Uh, yeah dawg, about those keyboards, we had a shortage of parts/labour/etc, we're gonna need another 30 days."
Us: "R u KidDinG Me?!?! 15 days ago you said they'll be done in 1 hot sec!"
Factory: "Yeah, sorry dawg."
Us: "WTF... we had an agreement. our users are gonna be pissed, that affects our business."
Factory: "Relax dawg, you still got 45 days, you told the community it would be ready for July 15th."
Us: "How did you know that?"
Factory: "We got Google in China."
Us: "We're really upset about this, we had a deal, we have a contract, and you're not meeting those."
Factory: "Go ahead and try to sue us."
Us: "Very funny.. but maybe we'll just withhold the last 50% payment."
Factory: "Fine, then we won't ship your products, and you'll see them on aliexpress next week."
Us: "Next week? You said they're not done yet."
Factory: "We can get them done quickly if we're motivated enough :)"
Us: "ASDFK@L:!asdl;fdsafsdaf!@@!sadfdsf... Fine.. Please give me an update on July 1st and let me know their status."
Factory: "Sounds good dawg. PEACE."
Us: "It's July 1st, what's the new status?"
Factory: "Sorry dawg, more delays, but I promise we'll have this done in four more weeks. It's not our fault, the PCB manufacturer had a fire on their assembly line and a dog ate the PCB schematics."
Us: "Sigh, please just let me know when there's a tracking number for the shipment."
Okay, so, obviously I've embellished the story considerably, and-- added some incongruent slang because I'm feeling spicy, but this is how it goes... I wish we were like Apple (the most valuable company on the planet) and we had volumes that let us pick the best contract manufacturers in Asia (i.e. Foxconn) and dictate whatever terms we wanted. The reality is, we aren't Apple, and we can't dictate terms. We're using small batch contract manufacturers who operate at a lower tier than the best of the best. That isn't to say they aren't good, and that they aren't professional, but they aren't at the same level and pedigree that most "mass branded consumer electronics companies" operate at. [There are many articles calling into question the practices of companies like Foxconn- does meeting the release date on your iphone justify forcing people to work 20 hours a day? That's an argument for another day].
I'll also reiterate from my earlier post that they're usually working out of the best of intentions, not maliciously, but the undertone of "take it or leave it" is always there.
We have very little recourse when it comes to these contracts. The only lever that we have, is the promise of future business. There is effectively no legal remedies available to us, and threatening too withhold money/payments doesn't work due to the reasons demonstrated above.
So, we at Drop have a tough time managing this- and I'm 100% not complaining about it, I just want people to know that the "answers to the problem that seem obvious" aren't as obvious as one would think. Any dates that we say publicly ultimately can be (and often are) read by the contract manufacturers who then use that to optimize their "acceptable lateness algorithm".
Lastly, I'll reiterate, we're moving more and more of our product offerings to be in-stock. That doesn't mean that manufacturing delays won't exist, they just happen and are hidden from the consumer's view. This is how pretty much every other consumer-facing business operates; for a good reason! We're always thankful of the community's patience with delayed group buys.
Anyways, time for another drink.
I did not see the earlier conversation only the things I’ve read here. Obviously, I get it and can now see why things are the way they are. Trust me I understand waiting a few months since I waited 2 years to get into the beta at WayTools for their text blade. It just seems like manufacturing in Asia, where there are no repercussions for delays, is quite unfortunate.
Anyway, glad to get the full story on what is going on with these manufacturers!
Makes sense that you didn't see my earlier post, that's why I added the preface! This threads are pretty unruly and it's easy to miss stuff. Cheers.
There’s RGB on the PCBA and you can play around with it on the QMK Firmware
but the sad thing is that we don't have LED diffuser on the case... so I believe even the PCB has RGB, still can't use it much.
I appreciate the frequency of your updates on this, Thanks @Kevin. I much less care about the delay then I do the randomness of being left in the dark on previous delayed drops.
I didn’t know about this! I’ll have to look into that
Bless you for these frequent (and informative!) updates... I'm really looking forward to trying out my first ortho! :D
Thank you for the constant updates. Really nice of you.
Fingers crossed you'll get them Monday . Looking forward to your the next update.
Understandable, have a nice day 🤗
Because you're really late, and the switches & caps came already!
Because its my first product from Drop and my first OLKB.
a'ight I laughed a bit at that one. good november update, i'll go to bed now.
That was good not gonna lie.
I'm just excited for a new keyboard don't judge me!
"It's the weekend, why are you obsessively checking for updates?"
Because it's Monday now and I wanted to check in at the start of the week :P
That's good news. Thanks for the update.
Thanks Kevin! Really appreciate the transparency
Great stuff. Your communication is appreciated, Kevin!
Will there be any leftover stock being sold from the shipment that's going out this week or should I just pre-order for the December shipment?
Let’s goooooooooo Thanks Kev
I appreciate all the constant updates!
Considering we should've had these in our hands weeks ago you guy should really put in the effort to get them shipped out by Thursday,
Considering I’ve seen group buys deliver months and years late, I’m totally fine with them getting it out Tuesday lol.
Just because you've witnessed something before that doesn't make it ok, the fact that the preonics shipped out weeks before this and that board wasn't supposed to ship until a month after. It's a bit on a messed up that people are waiting on their Planck while preonics are already fulfilled.
I think it’s just beating a dead horse at this point. Plenty of people have complained (including myself), no compensation or incentive has been added for the delay and it sounds like there is really no punishment on anyone who caused the delay. I am not trying to say that this is ok or making excuses for Drop and their choices but what can you do? Their choices to use the boutique manufacturers and such that they have had resulted in the delay and rather then own up, punish the guilty party or compensate customers for the time we just get handed the delay. It is what it is. I get it man, it sucks but there isn’t anything we can do but not buy their products or move on.
Also if Kevin could speak to the deal with the Preonic shipping before the Planck I think we all would appreciate it.
Considering it's a GB shipping across continents during a global pandemic, the delays have been either out of Drop's controls or to fix a quality issue, and we've had constant updates about the status I'm going to have a disagree.
Most people are pretty patient about the whole situation which, let's be honest, you have to be with any GB. A few more days isn't going to kill you.
I’m just glad these are coming in before the big shippageddon that would be Christmas.
Completely agree. You know exactly what you are signing up for.
Thanks for keeping us updated! You're appreciated.
What’s the shipping time estimation if they get out Friday? It’s be awesome to have the weekend to set up and get it rolling for the work week.
Unless you share the same zip code with where the plancks are arriving from China, you might be lucky to have DHL deliver to you on Saturday from Friday if they ship out.
Awesome. Thank you Kevin and team!
Will we get tracking info in emails when our orders ship?
Would you happen to have an idea how long the shipping service you're using takes to ship to The Philippines? First time ordering something like this and not sure if I should expect about a month, or a few weeks.
Got my tracking number! Very impressive that you guys were able to get it shipped within 24 hours of getting the boards delivered. It seems clear that any delays were not the fault of the team.
Idk about the specifics, but if they use FedEx, for you (they do for contiguous US), google says international economy FedEx says 5 days.
FedEx has been terrible lately. I’m waiting on a package from them still with keycaps that just spent 5 days in Kentucky then 2 days in Houston and I could drive 3 hours to Houston and get it myself but for fedex it takes 2+ days apparently.
I’ll take their delays anytime. What gets me irritated with them is how the two things they’ve shipped above $200 have been scanned as delivered but never got to my door.
Had to switch back to stagger when my main ortho died, can't wait to go back to ortho!
Will I get notified once mine ships? This is my first time ever ordering anything from Drop so I’m not sure how it works.
Yeah you'll get an email when yours ships.
Great news. Looking forward to it!
Based on your experience with your carrier how long does it take for a package to reach Northern Europe? Just an FYI for me, no pressure of course. I understand that it's mostly out of your control.
I live in the UK, and my Preonic took seven days to arrive with DHL.
Oh wow! Fingers crossed, thanks :)
I guess it's time to start lubing NK Creams bought for the build :)