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Kevin
5435
Outreach
Sep 17, 2020
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(Old update thread here.)
Sept 17th Update:
Unfortunately shipments of the latest Planck run will be delayed. Final PCB sign-off took longer than anticipated, and some of the component lead times slipped after we ordered them. We've been told all of the PCBs will be complete by October 9th, and then compiling and packaging all of the kits will take approximately 10 days, with the shipment being ready on October 19th. Air freight from China should have the pallets of ~2000 kits at our warehouse around 10/26, and we should be shipping around 10/31. We'll be posting in the discussions with weekly updates to let you know if/when these timelines shift. Thanks for your patience!
Oct 1st Update:
Working on getting you guys an updated ETA from the vendor. Haven't heard from them but should have some info in the coming days.
Oct 6th Update:
Nothing new to share, I'm thinking we'll get a progress report from the CM in the next day or two. We should know whether the PCBs are done or not really soon...
Oct 7th Update:
Contract manufacturer said everything is on track to be done by 10/19 as per previous expectations. Stay tuned.
Oct 12th Update:
Will get another update for everyone shortly.
Oct 14th Update:
Still on track based on our latest communications from the contract manufacturer.
Oct 19th Update:
Shipping out of China has slipped a few days, nothing major but the manufacturer said they needed a couple of days to get everything finalized and in perfect shape. Expecting to get our inbound freight tracking around Oct 21/22.
Oct 23rd Update:
Cargo has been picked up from the factory and is going to make its way to us. Shipping queues are quite lengthy (and volatile) and we've been told we should expect the cargo in the first week of November. This changes daily depending on the flights going back and forth from Asia and the availability. I'll update again middle/end of next week.
Oct 28th Update:
Cargo arrived at JFK tonight a bit ahead of schedule. It still needs to clear customs (fingers crossed it happens on Thurs/Friday), then it needs to get booked onto a truck and taken to our warehouse, and then unpacked + counted, repacked + shipped. I'd still use Nov 6th as the estimated shipping date, it could move forwards, or backwards by a few days.
Oct 29th Update:
Heads up to people on the fence about purchasing a Planck, the price of it is going to increase once it goes into stock "shipping immediately". You have a few more days to take advantage of the $100 price tag while it's on pre-order.
Oct 30th Update:
Hasn't cleared customs yet :( Backlogged since there's lots of commercial shipments coming in for the holiday selling season. We're being told it should be cleared on Monday.
Nov 1st Update:
It's the weekend, why are you obsessively checking for updates?
Nov 2nd Update:
Cleared customs this morning, they're picking it up tomorrow, and delivering it to our warehouse on Wed Nov 4th. 50% chance it'll start shipping to you on Friday, 50% chance it'll ship Monday/Tuesday. I'm pushing them to get it out Friday! (10% chance it starts to ship on Thursday Nov 5th, because we always put in a 110% effort).
Nov 4th Update:
Truck pulled up at 2:37PM EST today and unloaded many many many pallets of keyboards. So many keyboards. Plancks and Plancks of keyboards. The workers started unpacking and receiving and were told if they found an extra unit, they'd be in so much trouble they'd be forced to walk the Planck.
Assuming counting is done tomorrow morning (we're faster than Pennsylvania over here), we'll be shipping Friday.
Nov 5th Update:
We're starting to ship orders!
Nov 5th Update 2:
Warehouse is closed for the day. They got 311 units shipped out today, I expect most of the remaining orders will ship tomorrow and over the weekend.
Nov 9th Update:
So the weekend shift at the warehouse seemed to have made some mistakes that are being sorted out and coordinated with Fedex right now. It looks like duplicated tracking numbers were issued due to some sort of API error between Fedex, the warehouse, and our systems. They halted shipments over the weekend and the weekday team was at the warehouse today troubleshooting it the issue with Fedex. We don't have a definitive answer on what the final resolution is (the temporary one from the Fedex account rep is that all packages shipped with duplicate tracking numbers will deliver properly, but not have accurate tracking.) But that's a temporary answer and we're waiting for more definitive information. This affects ~700 shipments of all kinds of products (not just Planck). We're on top of the issue and I'll keep posting updates as I hear them.
Nov 12th Update:
Just to clarify shipping vs order dates. There is a group of you (1704 to be precise) that ordered between June 25, 2020 and September 18, 2020. Those orders had an original "estimated ship date" of Sept 21st, which was obviously delayed to early November and all 1704 orders have now shipped.
There is a second group of 246 people, that ordered after October 5th (and up to, as recently as today, and/or are joining the active pre-order right now). Those people's orders have an estimated ship date of Dec 28th. Realistically we're probably going to be shipping these in early December assuming no delays.
(Edited)
QuantumBooty
11
Sep 17, 2020
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Kevin:( I was counting on this keyboard to arrive before uni starts, I use a custom layout and can't even use qwerty...
Kevin
5435
Outreach
Sep 17, 2020
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ArthyI know that the delays are discouraging, we hate them too. Rest assured the reason they happen is to make sure we get the product right, versus rushing it to hit a delivery date.
Johnspapa
50
Sep 17, 2020
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KevinI really wish you guys would've said something sooner. I already ordered switches for this board and now its pretty much for nothing.
sebastienb
39
Sep 17, 2020
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JohnspapaSame here, just received my switches today. This sucks!
Johnspapa
50
Sep 17, 2020
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sebastienbYup just got mine in the mail today too. First and last Drop groupbuy I'm ever in. I wouldn't even count it as my first since I went ahead and cancelled.
(Edited)
Johnspapa
50
Sep 17, 2020
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KevinWhere did Alex go? Wasn't he the one following us with this preorder process?
DetectiveSocks
66
Sep 17, 2020
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KevinI guess I've seen worse group buy delays, where shipment happened a year after their original dates. A 6-week push back is pretty mild in the grand scheme of things and luckily those PCB's have been revised after feedback from the faulty USB-C ports from the previous drop.
At least now, my Carina drop and OLKB drop will be roughly the same dates together.
monwiss
15
Sep 18, 2020
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KevinHi!!
This is my first drop and my first custom keyboard. Just wanted to drop by and give you all my support.
I have a startup and know that... well, shit just happens sometimes.
Really looking forward having the kit, I can't tell you how many videos I've watched and how much I've read about mapping some Spanish characters through QMK. I am sure I'll love the Planck.
In 5 years I'll still be using the keyboard and won't remember any delays ;)
Btw it's awesome that the RGB leds upgrade is included!
HeianOmbra
3
Sep 18, 2020
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DetectiveSocksYes I really hope that the delay is to fix the USB issue rather than just add some LEDs that most people are not going to use
tommitch
10
Sep 18, 2020
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KevinThanks for the updates.
Delays are pretty much a given with GBs but it's great that you've kept us informed.
Caadiazsi
3
Sep 18, 2020
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monwissHi, do you have any information about the spanish characters that you could share?. I've been working in some macros to get the ñ and the Ñ but i haven't found any useful information online. Also i do agree with the support to Drop, this kind of buys could have this kind of delays, as far as i can tell the delays in group buys is even a meme among the community.
Kevin
5435
Outreach
Sep 18, 2020
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KevinHere's a photo that the PCB manufacturer sent to us, showing that they're adding extra solder to the USB Port when making these boards. Reminder/note that the previous iteration had a defect rate of the USB port that was slightly elevated but not critical (nowhere near the 'awful QC mess of USB ports snapping off' that people seem to believe). Hopefully the defect rate will be near 0% with this additional step.
frogstrap
7
Sep 20, 2020
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Arthyi guess that could mean there’s plans to bring the drop preonic back...
dibstern
43
Sep 21, 2020
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KevinPlease don’t tell me that you messed up the order so bad that you ordered Preonic PCBs rather than Planck PCBs
monwiss
15
Sep 21, 2020
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CaadiazsiSure!
The thing is we will have to compile QMK from source and add a Spanish codes library, you can check it out here:
https://github.com/qmk/qmk_firmware/blob/master/quantum/keymap_extras/keymap_spanish.h
In order to compile from source you can check out this tutorial. It’s not easy if you haven’t coded before, but if you follow it step by step you shouldn’t have issues:
https://youtu.be/-HLV6mUxNnU
So, no fancy GUI support as the online tool doesn’t support additional libraries, but it really isn’t that hard.
Kevin
5435
Outreach
Sep 21, 2020
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dibsternSame contract manufacturer is making both Preonic and Planck PCBs for us, and we requested that both get the extra solder on the USB port.
I believe this photo is slightly dated but it shows that the information and instructions were relayed.
QuantumBooty
11
Sep 21, 2020
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KevinDo you know if the preonic will arrive before this planck? I am interested in getting a preonic instead.
Kevin
5435
Outreach
Sep 22, 2020
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QuantumBootyPreonic Preorders just shipped like a week ago iirc.
QuantumBooty
11
Sep 22, 2020
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KevinQuote from albert a few days ago @Elbert "We have more on the way. We should have them available in October. Be sure to click the request button to be notified when it's back."
(Edited)
JackExample
16
Sep 22, 2020
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KevinThanks for the update. A finished and polished product is ultimately better than a rushed product. Its a shame but hopefully the outcome will be better. It will still be a shorter wait than the GMK Bento keycaps so I'm not too upset.
psxndc
214
Sep 24, 2020
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KevinIs that (late Oct) when you'll be posting the acrylic case for these?
https://drop.com/buy/planck-mechanical-keyboard/talk/2653235?utm_source=linkshare&referer=SFQ93J
james.roberts
26
Sep 24, 2020
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KevinHow does adding more solder resolve the issue? I thought the issue was that the connectors were tearing the pads from the PCB.
The pad size has not been increased to take the structural load?
Over filling the fillet will not change the mechanics of the pad to the PCB. It’ll still tear no matter how much solder you glob into it.
Kevin
5435
Outreach
Sep 24, 2020
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james.robertsI'm not a product engineer but I trust the PCB contract manufacturer knows what they're doing on this.
Despite not being a product engineer I'll hazard a guess that if it was a fundamental design flaw that you're implying, it would be inherent in every PCB, we'd have a much higher defect rate.
Kevin
5435
Outreach
Sep 24, 2020
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DomaIt's possible but not likely. If anything, delays are more common than early shipments. That being said we have had a slew of early shipments recently (HD6XX, THX Amps, SHIFT Keyboards to name a few).
kaguya_sama
16
Sep 24, 2020
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KevinThanks for the update! Super excited about this keyboard, it looks beautiful.
nononoko
11
Sep 27, 2020
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KevinWoosh whats with all the butthurt ppl in this chat. If you dont like the premise of a drop buy the one from ez
nononoko
11
Sep 27, 2020
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james.robertsA port like a USB port usually has grounding pads on the shroud. They usually go through the board. You can secure those with more solder and get a more rigid connection
(Edited)
james.roberts
26
Sep 27, 2020
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nononokoThat only has a modicum of truth if the issue is the connector pulling from the pad and not the pad from the PCB.
Can anyone provide clarification on the observed mode(s) of failure?
nononoko
11
Sep 27, 2020
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james.robertsNot really. Pulling a connector from a pad would just be a result of a bad solder. Pulling a pad from a PCB occures when there is stress on the pad. This stress usually happens when the connector has too much play.
james.roberts
26
Sep 28, 2020
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nononoko“Not really.” What do you mean here? Respectively I don’t see how you have addressed my question, which was what precisely were the modes of failure.
What does “bad solder” imply in your statement?
Not enough solder can be attributed to both the application of the solder during assembly and the pad design. if the pad footprint is too narrow you will just end up stacking solder on top of itself. The temperature during application can contribute to the quality of joint including bond strength.
We were shown a “solution” ( more solder ) but I don’t believe a problem statement with a corresponding appropriate resolution has been provided.
It’s not like I am asking to see a 8D or the like although arguably that should be available.
dlk25
9
Sep 28, 2020
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james.robertsI saw in a previous update that the manufacturer would be using through hole USB connectors rather than surface mount. The failure was happening at the bottom of the board. Previous revisions had no pins sticking through to the top of the board. Changing the connector types alone should fix the issue whether the pads are ripping or the solder is breaking. Even if we get the same exact connectors, extra solder on the mounting legs (from the top of the board) should still solve the problem since it looks like the mounting legs are falling out intact with broken solder still attached. I could be wrong here but the problem statement and resolution match.
TL;DR: Different connectors, more solder.
james.roberts
26
Sep 30, 2020
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dlk25Thank you for clarifying! I agree that the change from SMT to TH should be more effective in addressing the issue.
Kevin
5435
Outreach
Oct 2, 2020
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dlk25Same connector, still using surface mount. But, yes, more solder on the 4 legs to hold it firmly.
arsis_qp
31
Oct 6, 2020
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KevinHow we looking? 10/31 ship date still likely to be accurate?
Coleonoscopy
17
Oct 8, 2020
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KevinComment says shipping 10/19 but product page says 12/28... which is it?
dlk25
9
Oct 8, 2020
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ColeonoscopyThere is a new drop run. If you just bought your board you should expect it in December. If you made your purchase in September, the earlier date applies.
arsis_qp
31
Oct 19, 2020
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KeeeboooI've ordered three things from Drop. The first was pre-Covid and came on time. Both of my current orders (this Planck and GMK Laser) have been delayed.
arsis_qp
31
Oct 19, 2020
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EPonyATo be fair, group buy delays are not exclusive to Drop, nor are they exclusive to the Covid era. Pretty much anything that could cause a delay is outside Drop's control. Their main job in all this is to help manage our expectations, which definitely seems like a balancing act. If they're too pessimistic about the ship date, they'll have fewer purchases. Too optimistic, and they'll be seen as unreliable in the event of a delay.
Personally, I'd prefer they estimate a later ship date so that we could be pleasantly surprised when it ships earlier.
There was an airport -- can't remember which -- that had a mountain of complaints about how long baggage claim would take after the plane's arrival. Their solution was to simply move baggage claim further away from the gate! It still took virtually the same amount of time to get the passengers their bags, but since most of that time was spent walking to baggage claim rather than standing and waiting, the perception was that the airline had become more efficient at reuniting its passengers with their luggage. The complaints quickly stopped. I always think about this when a group buy is delayed, and can't help but wonder if vendors could somehow apply this philosophy.
DetectiveSocks
66
Oct 20, 2020
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arsis_qpThis is it exactly. After seeing the delay for the Planck in September, I saw the Preonic group buy opened and placed my preorder on Oct 2nd and said they’ll ship it by Nov 30th. They already shipped my preonic on Oct 17th so I’m pleasantly surprised but now panicking to find some key switches and keycaps that I thought I was gonna be putting together by December! Lol
Kevin
5435
Outreach
Oct 20, 2020
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arsis_qpAppreciate you chiming in to inform people that this isn't just "a Drop thing".
In regards to what you've suggested...
We add buffer delays. We also have the internal date that we communicate to the contract manufacturer, and then an external date that we tell the customers. Some of our manufactures are resourceful and look at our site and then tell us "see, we have another 3 weeks to work with". etc.
This is a game "to what degree is the Contract Manufacturer lying to us*" that we play every day, and we try to navigate it as best we can. Unfortunately, people notice (and complain about) delays much more than they are grateful of early shipments, so there is a large reporting bias that doesn't help the situation.
*To be fair to them, they aren't intentionally lying to us, as much as they're being optimistic about their ability to deliver, and their ability to procure the raw materials from others, etc etc etc.
It's hard to notice, but we've moved the majority of our products to an "in-stock" position for this very reason.
Coleonoscopy
17
Oct 21, 2020
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KevinI’m genuinely curious how my Preonic (that I ordered on Oct 6th) shipped before my Planck (ordered on August 20th). Did you have Preonic v3s in stock?
HungTo
6
Oct 22, 2020
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ColeonoscopyThe Preonic just ended their previous group buy 3 months ago and just delivered 1 month ago, so I believe they still have a small amount in stock for this current Preonic group buy. Maybe you're an early customer of the current Preonic group buy, so you're lucky to have it in stock...
(Edited)
slugbyte
10
Oct 25, 2020
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KevinSlightly confused about the Oct 23rd update... Is the ship date still projected to be Oct 31, or is it now being pushed back again till sometime in November?
JackExample
16
Oct 25, 2020
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slugbyteSince he mentioned they’ll get to their facilities in November I’m guessing shipping will be in November as well. Just a guess, though.
Michael-B
24
Oct 27, 2020
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KevinSo if you hate delays as much as we do and want to make things perfect why wouldn’t you just announce a later delivery date then rushing for a deadline that was artificially set and is 1-2 months off? This seems like poor planning on a consistent basis according to all the group buy comments on here. Along side of that, people would probably be happier if things showed up earlier then expected. Instead you have a hand full of people who get it and a lot who are unhappy. Seems like you need to have a conversation about logistics, delivery timelines and the repercussions of failing to meet certain criteria by those you contract with as well.
Rennerom
2
Oct 27, 2020
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Michael-BThen the factories who see those “adjusted” ship dates think they have more time to spare. Unfortunately, this is the way the game is played with supply chains that span from North America to Asia and some European countries. Italy and Spain for example are very laissez faire with their timelines, where China and Taiwan often promise best case scenario outcomes.
(Edited)
Kevin
5435
Outreach
Oct 27, 2020
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Michael-BI'm assuming you read my post here carefully, but let me give you an example:
Us: "Hey there, when can we have 2000 Planck's made by?"
Factory: "Yo dawg, it takes us 90 days to get all the parts, put together the kits, and ship them to you, so June 1st."
Us: "Alright, lets do it, here's 50% cash up front and 50% on delivery."
Factory: "Done."
Us to the community: "Plancks will be shipping on July 15th." (Giving us 45 days of leeway, better to under promise and over deliver!)
Us: "Hey, it's May 15th, are those keyboards almost done?"
Factory: "Yeah dawg, they'll be done in 1 hot sec. June 1st delivery date is NP."
Us: "Awesome." (Better not say anything to the community yet, we don't want to get their hopes up.)
Us: "Hey, it's June 1st, what's the tracking on our shipment?"
Factory: "Uh, yeah dawg, about those keyboards, we had a shortage of parts/labour/etc, we're gonna need another 30 days."
Us: "R u KidDinG Me?!?! 15 days ago you said they'll be done in 1 hot sec!"
Factory: "Yeah, sorry dawg."
Us: "WTF... we had an agreement. our users are gonna be pissed, that affects our business."
Factory: "Relax dawg, you still got 45 days, you told the community it would be ready for July 15th."
Us: "How did you know that?"
Factory: "We got Google in China."
Us: "We're really upset about this, we had a deal, we have a contract, and you're not meeting those."
Factory: "Go ahead and try to sue us."
Us: "Very funny.. but maybe we'll just withhold the last 50% payment."
Factory: "Fine, then we won't ship your products, and you'll see them on aliexpress next week."
Us: "Next week? You said they're not done yet."
Factory: "We can get them done quickly if we're motivated enough :)"
Us: "ASDFK@L:!asdl;fdsafsdaf!@@!sadfdsf... Fine.. Please give me an update on July 1st and let me know their status."
Factory: "Sounds good dawg. PEACE."
Us: "It's July 1st, what's the new status?"
Factory: "Sorry dawg, more delays, but I promise we'll have this done in four more weeks. It's not our fault, the PCB manufacturer had a fire on their assembly line and a dog ate the PCB schematics."
Us: "Sigh, please just let me know when there's a tracking number for the shipment."
Okay, so, obviously I've embellished the story considerably, and-- added some incongruent slang because I'm feeling spicy, but this is how it goes... I wish we were like Apple (the most valuable company on the planet) and we had volumes that let us pick the best contract manufacturers in Asia (i.e. Foxconn) and dictate whatever terms we wanted. The reality is, we aren't Apple, and we can't dictate terms. We're using small batch contract manufacturers who operate at a lower tier than the best of the best. That isn't to say they aren't good, and that they aren't professional, but they aren't at the same level and pedigree that most "mass branded consumer electronics companies" operate at. [There are many articles calling into question the practices of companies like Foxconn- does meeting the release date on your iphone justify forcing people to work 20 hours a day? That's an argument for another day].
I'll also reiterate from my earlier post that they're usually working out of the best of intentions, not maliciously, but the undertone of "take it or leave it" is always there.
We have very little recourse when it comes to these contracts. The only lever that we have, is the promise of future business. There is effectively no legal remedies available to us, and threatening too withhold money/payments doesn't work due to the reasons demonstrated above.
So, we at Drop have a tough time managing this- and I'm 100% not complaining about it, I just want people to know that the "answers to the problem that seem obvious" aren't as obvious as one would think. Any dates that we say publicly ultimately can be (and often are) read by the contract manufacturers who then use that to optimize their "acceptable lateness algorithm".
Lastly, I'll reiterate, we're moving more and more of our product offerings to be in-stock. That doesn't mean that manufacturing delays won't exist, they just happen and are hidden from the consumer's view. This is how pretty much every other consumer-facing business operates; for a good reason! We're always thankful of the community's patience with delayed group buys.
Anyways, time for another drink.
Michael-B
24
Oct 27, 2020
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KevinI did not see the earlier conversation only the things I’ve read here. Obviously, I get it and can now see why things are the way they are. Trust me I understand waiting a few months since I waited 2 years to get into the beta at WayTools for their text blade. It just seems like manufacturing in Asia, where there are no repercussions for delays, is quite unfortunate.
Anyway, glad to get the full story on what is going on with these manufacturers!
Thanks,
Michael
Kevin
5435
Outreach
Oct 28, 2020
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Michael-BMakes sense that you didn't see my earlier post, that's why I added the preface! This threads are pretty unruly and it's easy to miss stuff. Cheers.
DetectiveSocks
66
Oct 28, 2020
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aaaaaaaaaaaaaaaThere’s RGB on the PCBA and you can play around with it on the QMK Firmware
HungTo
6
Oct 29, 2020
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DetectiveSocksbut the sad thing is that we don't have LED diffuser on the case... so I believe even the PCB has RGB, still can't use it much.
DetectiveSocks
66
Oct 30, 2020
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HungToI didn’t know about this! I’ll have to look into that
kaguya_sama
16
Oct 30, 2020
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KevinBless you for these frequent (and informative!) updates... I'm really looking forward to trying out my first ortho! :D
valencia_Writer
4
Oct 31, 2020
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KevinFingers crossed you'll get them Monday . Looking forward to your the next update.
pugworthy
5
Nov 2, 2020
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KevinBecause you're really late, and the switches & caps came already!
iamggpanda
13
Nov 2, 2020
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KevinBecause its my first product from Drop and my first OLKB.
Difnicolas
27
Nov 3, 2020
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ec1991Considering I’ve seen group buys deliver months and years late, I’m totally fine with them getting it out Tuesday lol.
ec1991
86
Nov 3, 2020
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DifnicolasJust because you've witnessed something before that doesn't make it ok, the fact that the preonics shipped out weeks before this and that board wasn't supposed to ship until a month after. It's a bit on a messed up that people are waiting on their Planck while preonics are already fulfilled.
Michael-B
24
Nov 3, 2020
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ec1991I think it’s just beating a dead horse at this point. Plenty of people have complained (including myself), no compensation or incentive has been added for the delay and it sounds like there is really no punishment on anyone who caused the delay. I am not trying to say that this is ok or making excuses for Drop and their choices but what can you do? Their choices to use the boutique manufacturers and such that they have had resulted in the delay and rather then own up, punish the guilty party or compensate customers for the time we just get handed the delay. It is what it is. I get it man, it sucks but there isn’t anything we can do but not buy their products or move on.
Michael-B
24
Nov 3, 2020
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ec1991Also if Kevin could speak to the deal with the Preonic shipping before the Planck I think we all would appreciate it.
tommitch
10
Nov 3, 2020
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ec1991Considering it's a GB shipping across continents during a global pandemic, the delays have been either out of Drop's controls or to fix a quality issue, and we've had constant updates about the status I'm going to have a disagree.
Most people are pretty patient about the whole situation which, let's be honest, you have to be with any GB. A few more days isn't going to kill you.
DetectiveSocks
66
Nov 3, 2020
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tommitchI’m just glad these are coming in before the big shippageddon that would be Christmas.
TitoTheTurtle
6
Nov 4, 2020
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tommitchCompletely agree. You know exactly what you are signing up for.
JonBorgenJr
2
Nov 5, 2020
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KevinWhat’s the shipping time estimation if they get out Friday? It’s be awesome to have the weekend to set up and get it rolling for the work week.
DetectiveSocks
66
Nov 5, 2020
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JonBorgenJrUnless you share the same zip code with where the plancks are arriving from China, you might be lucky to have DHL deliver to you on Saturday from Friday if they ship out.
Deviculus
8
Nov 5, 2020
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KevinWould you happen to have an idea how long the shipping service you're using takes to ship to The Philippines? First time ordering something like this and not sure if I should expect about a month, or a few weeks.
LD_Type
260
Nov 5, 2020
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KevinHad to switch back to stagger when my main ortho died, can't wait to go back to ortho!
turbo-wololo
2
Nov 6, 2020
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iamimI live in the UK, and my Preonic took seven days to arrive with DHL.
iamim
3
Nov 6, 2020
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turbo-wololoOh wow! Fingers crossed, thanks :)
I guess it's time to start lubing NK Creams bought for the build :)
DetectiveSocks
66
Nov 6, 2020
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turbo-wololoIt takes 10 days for DHL to reach Western Canada from the Eastern Seaboard! Lucky!!
mrwestfall
16
Nov 6, 2020
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KevinJust got my shipped notification in email. It's been so long, especially this year.
iamggpanda
13
Nov 6, 2020
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DetectiveSocksi got the switches shipped and delivered as a part of the same order as the planck. Can i take that as my delivery time for the planck as well?
DetectiveSocks
66
Nov 7, 2020
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iamggpandaWere the switches preorder as well or in stock? They’ll send you whichever is fastest.
I preordered Everglide Oreo switches with my Preonic and both their dates were in December. They just sent me my Preonic first and I’m waiting for the Oreos still by early December.
Michael-B
24
Nov 7, 2020
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GalaxtSo much for all of us getting if them shipped before Monday
JackExample
16
Nov 7, 2020
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KevinMine shipped, but on the FedEx website its showing that the destination is a city in California. I live on the other side of the country...
DetectiveSocks
66
Nov 7, 2020
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Michael-BI actually just got my tracking number this Saturday morning and I preordered since July 2nd.
(Edited)
Davidbdias96
18
Nov 7, 2020
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KevinI really hope they are just giving out the wrong tracking numbers cause mine says it was delivered to somewhere in Texas and I'm in California
JackExample
16
Nov 7, 2020
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Davidbdias96Hopefully. I got the keycaps and carrying case along with the board, it would be a pain if I received someone else's order and only got the keyboard or something.
Kevin
5435
Outreach
Nov 7, 2020
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Davidbdias96Yeah, the Saturday shift at the warehouse seems to be uploading the wrong traffic numbers. Our team is working on getting it cleaned up/sorted out, thanks for mentioning it.
cc: @JackExample
Michael-B
24
Nov 7, 2020
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KevinSo either I got someone else's tracking information or you shipped my keyboard to Florida when I live in Wisconsin. Hope we can get this straightened out...
Michael-B
24
Nov 9, 2020
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KevinHey Kevin, any update on straightening out the tracking info issue?
AuthorX
10
Nov 9, 2020
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KevinHuh, I got the notice that it had been delivered and it wasn't here. I just assumed that Fedex was being incompetent (they've marked packages as "delivered" a few days before they actually showed up multiple times before), but now that I look at the actual tracking, it was definitely to the wrong address. I'm patient and can wait another week or whatever, but I hope you can get this worked out soon so people can know the right packages are going to the right addresses.
IAMvanquish
13
Nov 9, 2020
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Kevin@Kevin - still no resolution. After i notified support of package sent to someone else's address. I received an email saying it was delivered on november 7th 2020 and showed my address, but still linked the wrong tracking number and i still have no package. No delivery... possibly today?
JackExample
16
Nov 9, 2020
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KevinI reached out to Drop customer service and they’ve been notified of the wrong FedEx tracking. They did however confirm that my package is being shipped to the correct location, so if you have wrong tracking info I’d assume that your package is still in the process of being shipped correctly. Hoping it all works out!
Osenperez
13
Nov 10, 2020
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Kevinwhat am i gonna do if fedex does one of those things where they say they attempt a delivery but they dont try at all how am i gonna track that
(Edited)
jrod.disco
0
Nov 10, 2020
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OsenperezBronx Plancks in the house!
(I'm up in Buffalo now but I grew up in Kingsbridge.)
AuthorX
10
Nov 10, 2020
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OsenperezIf you sign up for fedex's "manage my deliveries" service, you should be able to look at the site and see any tracked package to or from your address, whether you've been given a tracking number or not. Then again, I'm still not seeing any tracking for my planck even though I got a notice with the wrong tracking number, which has apparently already been delivered (to another state).
Osenperez
13
Nov 10, 2020
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AuthorXI tried signing up for it but all it says is I have a package going out to TN even though I dont, I see nothing about anything coming in
arsis_qp
31
Nov 10, 2020
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KevinI got my tracking number today and everything looks accurate. Says it's arriving Thursday.
AuthorX
10
Nov 10, 2020
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OsenperezI've had that happen when I sign up for a return and I'm given a prepaid label, in fact I've got exactly the same thing right now. Out of curiosity did you order the pastel infinikey keycaps from the key company and then request a refund or exchange last week? I requested a refund, then later I noticed the mysterious label from me to somewhere in TN later the same week, so I wonder if during their refund process they accidentally ordered "return" labels.
Osenperez
13
Nov 10, 2020
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AuthorXNo i actually didnt the only thing i have coming with fedex is this keyboard but the thing is whatever is going to TN was suppose to ship out on the 4th im like so confused i just hope i still get my keyboard ive been excited about this
DetectiveSocks
66
Nov 11, 2020
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MunozMy tracking number with DHL has finally updated and is on its way from NJ. Seems like their domestic shipping had a mishap, so if your shipping is DHL, it’ll be there soon enough!
XenoToken
4
Nov 11, 2020
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DetectiveSocksMine is DHL too, but the tracking says "RETURNED TO CUSTOMER".. My whole life was a lie lol..
turndownfawad
6
Nov 11, 2020
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KevinI have definitely had similar issues with Fedex where I work. I sent out two packages and both received the same tracking number, albeit a couple days apart.
On another note, I once tried remoting into my work computer and then into the shipping computer and didn't know my clipboard on the shipping computer wasn't being copied to my desktop at home. I definitely sent out the same tracking number to 50 different people that day before realizing my mistake. :/
These things happen and the good news is that most of us should have it by the end of the week!
Osenperez
13
Nov 11, 2020
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Civ2bossI wish I could get a tracking number because if they ship from NJ it should be coming soon mine shipped on the 7th
DetectiveSocks
66
Nov 12, 2020
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XenoTokenWhat does that even mean? Lol
Kevin
5435
Outreach
Nov 12, 2020
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rahulyYou're part of the most recent pre-order (not to be confused with the earlier group of pre-orders), that are slated to ship in December. I've updated my updates comment to make that clearer.
Osenperez
13
Nov 12, 2020
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KevinMy order tells me to mark my keyboard as delivered but I still havent got it yet
Crull
5
Nov 12, 2020
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KevinI'm confused on the Oct 29th update, where you stated we had a few more days to buy a Planck while it's still on pre-order and that it was going to be an in stock item with a higher price tag.
When there was a big shipment on planck's coming in early November it's not so hard to make the assumption that DROP was going to cover all pre-orders now and have it as an in-stock item. (Not really a problem for me, i know i signed up for Dec 28)
From you're latest update I'm assuming it will be in-stock after the December shipment?
Kevin
5435
Outreach
Nov 12, 2020
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CrullYeah, we will be in stock after the December shipment.. The november shipment we just received covered the earlier orders and there's like 30 units left over which we're holding for CS replacements, lost shipments, etc. I was incorrectly under the impression (and perhaps overly optimistic) that the order would be larger and cover the batch of latest orders as well.
Kevin
5435
Outreach
Nov 12, 2020
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OsenperezThis is probably the bad/incorrect tracking error that I noted. I think you'll get an email from customer service shortly about this.
AuthorX
10
Nov 16, 2020
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KevinMy order page says it was shipped on the 7th but I'm still not even seeing a shipment to my address with fedex's advanced tracking, and nothing has arrived. Will there be a fixed tracking number or will I just have to wait? At what point would it be considered lost if there's no tracking?
Kevin
5435
Outreach
Nov 16, 2020
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AuthorXIt'll just show up at your house one of these days. Fedex can't "fix" the tracking number on your package. If it doesn't show up, contact customer service, they'll coordinate replacments/refunds/etc.
Mattosaraus
9
Nov 16, 2020
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KevinDid these mystery LEDs come with all boards? Not complaining at all, that would be a nice surprise
Kevin
5435
Outreach
Nov 16, 2020
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Mattosaraus@elbert can maybe answer you on this. I'm not familiar with the exact details of each product and its specifications between revisions.
Mattosaraus
9
Nov 16, 2020
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KevinNo worries! Appreciate how open you’ve been with everything going on, I can’t imagine being in your shoes for a second
Osenperez
13
Nov 17, 2020
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AuthorXYou were the first one to tell me about the fedex manage deliveries you still havent gotten your either? Well me and you are in the same boat so imma keep checking to see if you finally got yours and ill tell you if i wind up getting mine
FunkyVish
6
Nov 18, 2020
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KevinAnyone from the Netherlands still waiting on their package, its been 4 day with no updates and its been 10 days since it shipped. dont think Dorp or Kevin can do anything about it just wondering if other have these long delivery times.( I've had Aliexpress packagess shipped faster 😅)
Update 23-11-2020: day 15, still no update. Tracking status hasn't changed.
(Edited)
Kevin
5435
Outreach
Nov 18, 2020
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FunkyVishThis might help/answer some of your questions.
https://drop.com/talk/58443/lets-talk-about-international-e-commerce-shipping
eddiex
5
Nov 19, 2020
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FunkyVishNo Planck here either and the tracking system has not received any kind of update in 8 days now. Last update was: Scanned into sack/container (on Nov 11, 10 AM) - In transit.
Destination: Sweden (i.e. DHL)
(Didn't expect to receive it at this date but a bit weird to see so few updates in the tracking system.)
Update: 2020-11-23, Still no updates in the tracking system. Update: 2020-11-25, Aftership (app) states that sender and/or transporter shall be contacted since they have not received any updates in 14 days. So @Kevin , do you have any input? Update: 2020-11-30, Package has reached Sweden so now I await the local delivery. Update: 2020-12-12, Package has now reached the final destination and I now have a fully working Planck!
Update: 2020-11-23, Still no updates in the tracking system. Update: 2020-11-25, Aftership (app) states that sender and/or transporter shall be contacted since they have not received any updates in 14 days. So @Kevin , do you have any input? Update: 2020-11-30, Package has reached Sweden so now I await the local delivery. Update: 2020-12-12, Package has now reached the final destination and I now have a fully working Planck!
(Edited)
Kevin
5435
Outreach
Nov 19, 2020
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dfmhcfhfDid the box look like it had been tampered with at all? Either way, contact customer support and they'll set you up with a replacement unit.
dfmhcfhf
0
Nov 19, 2020
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Kevinit doesn't look tampered with (arrived sealed), and i've contacted customer support already: just wanted to make sure it was brought up! (and also disappointed to have to wait another few days for the keyboard, and afraid of ending up having to pay more in customs duties/"brokerage fees" than it costs for the keyboard itself)
HungTo
6
Nov 20, 2020
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DetectiveSocksyes it has LEDs, but when you complete the keyboard, the LEDs can't shine through the keyboard I believe. I still haven't received mine yet :(
DetectiveSocks
66
Nov 20, 2020
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HungToI'm just realizing that now as I'm putting it together unless you got that acrylic case, lol
HungTo
6
Nov 20, 2020
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DetectiveSocksyeah too bad that they only have the acrylic case for the Preonic, not the Planck though :(
Kevin
5435
Outreach
Nov 20, 2020
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dfmhcfhfIt'll be marked as an "RMA Replacement" so it's very unlikely you'll need to pay any brokerage/handling fees.
n0x.io
3
Nov 26, 2020
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eddiexI can report the same as you. My package hasn't moved in the last two weeks and is stuck at the same state "Scanned into sack/container" at Now 11, 06:46 AM
Here's hoping things will start to move soon...
EDIT: I should note that I'm from Germany so it seems to be an issue with Europe as a whole
(Edited)
FunkyVish
6
Nov 27, 2020
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KevinHey guys, little update i received my package today. This was a shipping time of 19 days. The package arrived in good condition but I had to pay an extra 35 euro for custums(this sucks but thats just bad luck for me and I was already counting on it). I'm typing this message on my Planck right now, and i have to say I didnt imagine being this happy about a keyboard. Big thanks for the quick updates and answers, see you around.
saphireice
5
Nov 30, 2020
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Kevin would you happen to know if the second group will be shipped before the 10th december or after as I may need to change my shipping address depending on the expected arrival date?
(Edited)
n0x.io
3
Dec 1, 2020
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MadsfranzenCongrats! If I may ask are you from the EU as well? If so good to hear that at least some come through :D
monwiss
15
Dec 1, 2020
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KevinI received my planck yesterday (I'm in Spain). It's awesome!!! Thanks a lot @Kevin for all the transparency and updates during the delays.
In case anyone is interested, I've used Zealios Zilents 67g, which perform outstandingly, specially compared to the red cherry my old keyboard has.
I think I will need some time to get used to the ortholinear layout and the functions keys... I've created a wallpaper as a reference guide which is making it easier (I've attached it if you want to take a look at it). Just for reference, I've gone down from a bit over 100wpm to about 70wpm.
Also, I've had to compile QMK from source in Windows 10 since I needed to include support for Spanish keys, I'll be glad to help if anyone needs help.
xoanohn001
1
Dec 1, 2020
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rahulyKevin said probably beginning of December. So, hopefully this week.
jonahking99
22
Dec 3, 2020
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KevinMy order shipped on Seprtember 7th but it's been stuck with DHL, stationary, for the past two weeks. I've had other Drop order delivered in that time so I doubt there's something wrong with Drop itself. Is there a way you could open an inquiry with DHL to find and deliver my order? Thanks
AuthorX
10
Dec 3, 2020
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KevinIt's been 3.5 weeks since my order supposedly shipped, with the wrong tracking number, on Nov 7, and I was assured it was sent to the right address but it hasn't shown up yet. I've had other packages shipped through fedex well after that arrive safely. I have also contacted Drop support for an update but it's been a few days now with no response. So, at what point is the package lost? When can I get a refund or a replacement? We're almost at the point where a whole other wave of orders, started after mine was supposed to arrive, is going to ship, this is getting ridiculous.
Davidbdias96
18
Dec 3, 2020
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AuthorXI was part of the November 7th shipping mix-up and I contacted support on the 14th day after shipping and they sent out a replacement board that will hopefully make it this time
nononoko
11
Oct 18, 2022
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KevinAfter two years of enjoying this keyboard I am sad to rapport that the usb connector on my board is no more. I am 100% at fault wrt. it breaking (the keyboard fell down from a coffee table with the cable attached). However this error prone design, and what I expect is cost cutting, have now given me an expensive paper weight. I didn't expect this keyboard to live for ever, but this is the first time it have been dropped and I didn't expect it to break of this easily. It broke clean off.
- fixing current PCB
- getting a replacement PCB
- getting a different keyboard
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