I just got mine today, I need to ask you all to do me a favor, can you shake yours and tell me if the button wiggles and makes noise when you shake yours? I want to know if it is just me since when i asked Plazmatic about finding out a way to fix it they told me THEY NEVER ENCOUNTERED this issue before, I just highly doubt that so can you help me out? Much appreciated!
EDIT: after talking to their support team I have concluded that they (Plasmatic) :
1. Dont know whats inside their own product
2. Dont care about helping their customer, or making them happy or even taking any responsibility for the product (they told me to ask massdrop why it was making the noise)
3. Are LITERALLY no better than their knockoffs and you will prob get better service EVEN if you ordered from China (at least they know how its built and can troubleshoot it with you)
I would hesitate to support them, If anyone finds this product interesting then please get dont get it from Plasmatic, you can find ANOTHER DROP OF THE SAME ITEM BY ANOTHER COMPANY but to blindly pay more to support a company that doesn't care is just not smart.
Anyways I find out the problem after dismantling the device (which i do not recommend, I was very careful but do so at your own risk) and finding the worst quality O ring imaginable, squished into an oval. Lucky after a dive in the broken electronics bin (e-juice section) I found just the right O-ring, and after some fiddling managed to get it and the button back into place and reassembled it. Now the button sits perfectly flush with side and barley wiggles at all. And now the noise has stopped. I did all this without any help from Plasmatic even after repeated attempts, all i got were copy and pasted emails.