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Showing 1 of 155 conversations about:
ptron3030
7
Dec 18, 2019
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Update: After using this thing for about 7 months, it seems to be stuck in standby mode. I'm using a Mac, and the sound device shows up in Sound settings, but the unit itself shows nothing but a dot. Pressing the button just turns it off and on. Resetting the unit to factory settings did nothing. Good waste of a couple hundred bucks.
Dec 18, 2019
jrubins
7
Feb 21, 2020
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ptron3030I've just had the same thing happen to mine. Any luck getting it to work?
Feb 21, 2020
ptron3030
7
Feb 21, 2020
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jrubinsno, but topping will replace the unit for you if you contact them and ship the broken one to them. they'll reimburse you for shipping too
Feb 21, 2020
jrubins
7
Feb 21, 2020
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ptron3030whoa! Nice! Drop won't provide support as there wasn't a warranty and it's past 30 days. How'd you get in touch with Topping? tpdz.net? That website seems to be blocked by my company's firewall so I'll have to wait until I get home to check.
Feb 21, 2020
ptron3030
7
Feb 21, 2020
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jrubinsyup just email them
Feb 21, 2020
jrubins
7
Feb 24, 2020
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ptron3030Emailed them and they are sending a new unit! Top marks for Topping on service and support :)
Feb 24, 2020
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