Just wanted to keep you all looped in. It looks like the bulk order was misplaced by the shipper. We have asked them to send out a tracer for it. Basically this is a process in which they find the last time the shipment went through a scan station and trace the steps from there. We currently have no ETA on when this is going to come in now, but have placed another order with the vendor to make sure that all bases are covered. We will update you all with the latest as soon as we can can. Rest assured that we are evaluating all possible options.
Since we currently don't have an ETA and understand this delay is rather undesirable. If you prefer not to wait for the lighters and want to have your order cancelled, just email us at support@massdrop.com, and we will process the refund right away.
If there’s any feedback or concerns, please feel free to email us back at support@massdrop.com
Quick update for the group. There seems to be a delivery issue and we are not seeing an ETA for tracking anymore. We have reached out to our shipping partner to see what the hold up us about. We will update the group as soon as we hear back.
Expect an update from us on 12/17 or sooner if something comes up.
Quick update for you all. There was a slight delay on UPS's end and these were delayed by two days. Tracking is now showing ETA for tomorrow. I have flagged this drop for the warehouse team and they will be sure to breakdown the bulk order and get these packed as soon as they come in. Fingers crossed that there are no more unanticipated delays from this point onward.
Expect an update from us on 12/15 or sooner if all orders are shipped before the Friday pick-up cutoff time.
Great news group! The vendor has let us know that the group's order was picked up and is on its way to our warehouse now. Based on the tracking provided these are scheduled to come in tomorrow. Our warehouse team has been forwarded tracking info and will be standing by, ready to get these packed up and turned around as soon as they come in.
Sometimes shipments get delayed en route, not to worry as we will keep the group posted throughout the process and notify you all if anything causes delay.
Thanks for your patience and expect an update from us on 12/11 or sooner if something comes up.