Jan 18, 20174262 views

Site Features Discussion & Feedback

Hey everybody!
Since this is our first Site Features & Feedback discussion thread, I’d like to start with a bit of background. We’ll use these threads to get the community’s input on the site features that are currently in development and others that are coming up. As we come up with ideas and test new features, we’ll continue to reach out to all of you to get your feedback.
In this post, I’ll be talking about the new Discover Feed that a lot of you should be seeing in your My Communities tab.

So what’s the deal?
Recently, we did a complete overhaul of the original Discover Feed. We saw that many of you were creating great content, but the surfacing of that content to fellow community members was not as efficient as it could be. The new feed has been designed to facilitate the discovery of the content being created by members in all of our communities.

What’s included in the current release?
You can endorse a comment, play embedded videos, follow people whose content you’re interested in, and more—all on the feed itself. The feed works as a summary of all the action within your community, and allows more of the stuff you care about to reach your screen. Plus, it lets you really dig into the topics that excite you and deepen your knowledge.

What’s next for the Discover Feed?
We have a lot of added functionality coming soon. The feed will become increasingly personalized, and community members will have the ability to share content with others directly from the feed itself. Another key improvement we’re working on is more real-time feed updates.
Let us know what you think about the Discover Feed and where you want to see this feature go next. Going forward, we plan on making posts like this around every major release we have, so be sure to check back for updates.

Keep Reading
What Is Massdrop Hub?: https://www.massdrop.com/talk/1093/a-new-place-to-explore
How Massdrop Decides on New Communities: https://www.massdrop.com/talk/1094/how-massdrop-decides-on-new-communities
New Communities Ideas and Poll Thread: https://www.massdrop.com/talk/1095/new-communities-ideas-poll-thread
Help Desk for New Users: https://helpdesk.massdrop.com/hc/en-us
gorian2222, TiffanyPoodleslide, and 24 others

Can you add a hamburger/flyout functionality for the left tab so we can toggle it on and off screen?
I've had a couple of very frustrating experiences at checkout. Twice now I've increased the total of my order after checking out with paypal. One time I caught it just in time and fixed it, but one or two other times I've missed the notification by a matter of hours. The result is that I'm frustrated and Massdrop loses out on taking my order. All told this is to the tune of a couple hundred dollars.
I have a couple of proposals on how you could fix this: 1. Increase the amount of time to fix payment issues to 72 hours. Pros: Probably easy to implement in your website (or I'd hope so) Cons: Potentially increases lag time between drop completion and ship date while orders are finalized.
2. Warn paypal users at checkout Pros: Probably still pretty easy to implement, no increase in lag time Cons: Could easily be missed by users
3. Warn paypal users when editing orders Pros: Probably still pretty easy to implement, no increase in lag time Cons: Users may not want to deal with it to increase their orders, leading to fewer upsales
3. Remove the ability for paypal users to edit orders, and direct them to cancel and re-place Pros: Makes the problem I encountered go away, ensures easier payment processing and limits the need to re-run processing Cons: Higher barrier for customers wanting to edit orders, possibly leading to fewer edits.
4. Force paypal users to re-authorize paypal after editing an order every time. Pros: Allows editing orders by paypal users who want to increase their sale, Fewer problems with payment processing Cons: Users might not want to go through the hassle of re-authorizing
I'm sure there are more ideas options out there. I feel pretty annoyed and burned by this. Especially because y'all have acknowledged that this is a common payment issue - https://helpdesk.massdrop.com/hc/en-us/articles/217581118-Common-reasons-for-payment-error-and-how-to-resolve-it. I also know for a fact that if this already existed I would have paid massdrop more money than I have now. This isn't the fault of someone using paypal, this is you all not having your ducks in a row.
I'm pretty sure this won't be that hard to fix. I'd love to have given you all of the money I didn't!
A few days ago I thought briefly about updating my order to add more keycaps, but I didn't because I didn't want to deal with cancelling and re-doing my order.
There seems to be a bug in the YouTube embedding code. The videos are not embedded where outdated, but rather collected together almost, but not quite, at the end of the post.
Is there a reason that prices aren't shown for ended drops? I feel like that should be a huge factor in requesting a drop or not.
@steve I wish for Massdrop to stop using DHL. They have unfair practices. They charged me $10 to collect $2.50 worth of taxes, can you imagine? Another time, they charged me $25 to collect about $10 worth of taxes.
I am a loyal fan of Massdrop and actively involved in the discussions and the communities, but using DHL for Canadian orders, when you have Asendia that does a spectacular job, will just push me away from Massdrop.
In the meantime I have contacted support to ask for a refund of $10, because before joining the drop (my order #MD-47985-2301775) I had asked Massdrop community managers to be confirmed who the shipping paertner was, and I been told Asendia would be used. Then frikking DHL was used 😡😵
Please stop using DHL! Their unfair predatory practices stand totally in contrary to the spirit that you wished for Massdrop when you co-founded it!
Load 3 more comments
Hi Jay!
That discussion you mentioned was for the Classic, which I opted not to get on. In this discussion for the XS, it was said to be Asendia and that's why I joined: https://www.massdrop.com/buy/blunt-metro/talk/1763330 (however my mistake: it was not a Massdrop representative that said so).
(By the way, if Asendia was used for these Blunt items before, it's because it could be done. Why did you switch to that gang of thieves then? But I digress).
Anyway, many, many thanks for the coupon (by the way, where do I find this coupon?); it is much appreciated and totally in spirit for Massdrop. But DHL's practices are not defensible and are absolutely not in the spirit of Massdrop. They should apply judgement in their process , but they don't care about the customers, so they don't do it (especially when they make a mountain of money out of it).
For example, if taxes are $2.50 then they should not charge $10, and put that order in the 2% or 3% that do not get assessed. Just makes sense and respects the buyer. It can be done electronically, it would be simplicity itself. Or, respect the customer and use a sliding scale of fees (say, a buck), not random gouging amounts.
They told you the $25 is for "high priced items"? They lie. When they charged me $25, my order was worth $100 (couple of belts); that is absolutely not "high priced items". Do you realize they applied a 25% fee on an order (NOT taxes, FEES, that go in their pockets), just to pay themselves more? Taxes were $12. It's an insult to me, your customers, to @steve and Massdrop's spirit.
These guys are not respecting the customers, and it does not "feel like they are gouging the recipients", they are actually doing it. These guys gouge the Massdrop customers; please stop using them, for the sake of Massdrop's spirit.
PS: I also had a look at the documents you posted: everyone indeed collects taxes, that is fair and square. Again, it's part of doing business. But my point stands: DHL applies 'fees' (contrary to everybody else) to further pay themselves on the back of the recipient.
I have some quibbles about DHL, but one thing I love: 3 or 4 dollars for shipping to Japan for watches. Jomashop and most other places charge $50.
I find "Coming Soon" posts every so often when I'm scrounging around but I think there should be a dedicated tab for upcoming products so everyone can see it (like the post for porta pros and the hifiman HE4XX before they released). The collapsing discussion section is great though!
The one thing I wish for every time I visit the site is a way to sort my transactions. Hide delivered, sort by ship date, sort by status, etc.
Yes please.... I have been copying transaction info to a separate local file so I can keep better track. I've sent these ideas to MD support before but nothing comes of it. ... I'd like to see:
* more compact, spreadsheet-y layout. For instance get rid of the map of my house repeated over and over (no idea why shopping sites started doing that lately... I actually know where I live...??) * include more data with each transaction, such as when the drop started, when it ends, when I joined, estimated ship date, etc * include date (and/or excerpt) of latest discussion activity... this makes it easier to get involved in discussions and encourages people to go back to discussions (so they can review the item etc) * make it possible (as @martinmcd suggests) to sort by various dates and to just view transactions of a certain status (for instance all shipped, all active, etc) * if you don't want to do all that, at least make it possible to download a CSV file with the info. Even if it's just the same info that's there now.
I agree!!! Probably one of the most frustrating things. I've got a lot of transactions! Other's probably have more that me. But I rarely care about looking at old transactions except to get to the discussions on the drop. * What I want to see top and center: things that are gonna be delivered first! * I also want links to drop updates on the transactions! Often I miss them because of my email inbox. * This should include any customer service announcements like "Sorry, but your item was damaged en route from China." This got lost in my inbox. * Type ahead filtering would be a nice add. When you know what you are looking for, but don't want to scroll. Much like the top level search capability.
New layout is annoying. I'm trying to learn about one drop and don't need to see the effing banner advertising other drops smack in the middle of the description. The old layout with adverts at the bottom worked a lot better. Not that I care much, I just blocked the annoying "new feature" with adblock
I cannot unsubscribe to the website . EVERY click leads me to something I don't want. Why not just let me unsubscribe to help me keep my in box clean!!!
Could you please adjust your email settings here: https://www.massdrop.com/settings/email?
Hey everyone,
We're excited for the full roll out of the Discover Feed. We look forward to the feedback and are hanging out in the discussion to answer any questions.
I submitted this question to the help desk, but they haven't been much help and directed me here...
Up until a week or so ago, shipping information and cost was displayed right on the drop main page, below the price. This included confirming that the item did ship to Canada (where I am). This has now all disappeared. Now I have to click on "join drop" (whether I want to join or not) just to see what the shipping charge is - and there is no country specifics there either. This is a PITA for no good reason. Please look at any online business today, and put the shipping information back in the listing where it belongs.
Hey there again, its been a while since my last post here, but I felt its time again to voice my opinion on certain things again, a big one being the comment system is getting pretty buggy for me even on my desktop/laptop, previously it was only my phone but now its even those, I don't know if anybody else is having issues were the longer you make a post then add another paragraph it just breaks and sometimes even moves random parts of things you typed up.
Also having name change options more easily accessible would be nice, having a long cooldown on them might solve any issues with having them.
Edit: Forgot to add, OS I typed this on is Windows 10 15063 (Creators Update), and Microsoft Edge 40.15063.0.0
Load 1 more comment
Nope it seems to work just fine for short posts, it only really dislikes the movement of paragraphs and cutting and pasting sections elsewhere, probably should of mentioned it really doesn't like the touch controls on my Surface Pro, I have to use the touch pad/mouse to select an area.
Got it and I just passed this along to our engineering team.
Also - haven't forgotten about your comment re. paginated scrolling and making long discussions easier to reference.
Hi, I see you have a lot of outdoor products and EDC! I would love if you could add a gun accessory hub for hand-gaurds, rails, optics, barrels, paint, cleaning tools, and things like that I am not asking for you guys to add guns or any product that requires a license just cheaper or discounted items made for firearms owners and people who love EDC and carry everyday!
This is meant as a general reply to Steve's early post about the discussion feed and the various efforts Massdrop is doing to improve the site.
I'm very encouraged by the new directions you and your team want to take the site. As time allows, I try to contribute what I can that I think may have some value. While I'm mostly involved with the writing community, I like to explore other groups (esp. men's fashion and edc.)
Having this "catch-all" forum is great.
Perhaps this is best addressed as it's own thread (feel free to extract and create if so). I wanted to discuss the product discussion boards.
As has been mentioned by others, there's a fair bit of repetition that goes with each drop - even of popular products: I read many posts of members asking the same questions about shipping, about the product, etc.
Often there are posts from an earlier drop that provide comprehensive answers to these common questions.
Is there any talk of creating a way to sort through comments other than chronologically?
Here's the nut, taken from another site that has a robust discussion community. If one uses the New York Times app and goes to an article's discussion, one can sort by # of recommendations or by posts curated by a real person (New York Times picks).
These sr are not always the same as a very popular post might not add to the conversation and/or an overlooked post might offer some helpful insights.
Any chance of a similar system coming to Massdrop?
As usual, I hope this adds to the discourse.
Cheers to all,
Your blue-beaked friend, Gonzo.
Will massdrop add more estimated ship updates for other countries? Or change estimated dates when the selected country changes. Will they also add the option to hide/show drops that can't be shipped internationally.
Would love for a motocross and mountain biking category. I believe there would be huge opportunities of sponsorship with motocross riders and mountain bikers, could bring huge traffic and lots of money.
Hello Excited about this ,but perhaps could you add/include "Bushcraft" to this section too? Many thanks.
I would really like to see a feature where you could add items to a wishlist kind of thing. Like if there's an item I want but I'm not sure yet or something. I would like to add it to a wishlist. Maybe even on certain drops it could reserve you an item for 24 hours so if you have to be at work when the drop is live you can buy it after work.
Here's a simple little complaint: it bugs me that I can't view the product pictures full size. Many of them actually get smaller when clicked on. The script which opens up a scrolling panel of pictures might be slick and a convenient way to flip through all the pictures, but it actually prevents us from seeing the full resolution of the photos. Please let us see the photos full size.
I would like to see a few options for reducing the number of emails we receive. I like knowing about new stuff, certainly. But, because of the number of communities I follow, I'm getting new announcements everyday, sometimes more than once a day. I would like to see a "weekly round up" option that had all the new drop announcements for my communities in one spot at one time. That would make things a lot more manageable for me.
Load 1 more comment
Yeah I did that, but it's still a lot. That's why I suggested the weekly thing. Thanks for the suggestion though. That was nice of you to point those settings out.
I hear you about the emails. My main issue with the emails is the amount of repeat products I get sent, even if i've already looked at the product several times over. That being said, I understand why they are sent so frequently. Some drops may only last a short time, so the sooner they let you know about them the less likely some people may miss out on drops they wanted to join. Personally, I would really like to see some sort of "i'm not interested" button for drops that I no longer wish to see in my discover feed or receive emails about. Additionally, it might be wise to have a "key-word" notification option so one would get emails every time an item matching a certain description is posted so if you know what you want you don't have to keep checking in so often during the entire week.
How about bringing back the paged comment system?
The new comment system looks very nice, but it is way too simplistic and actually impairs the ability to view the history of a drop.
Say for example : I want to look at the pictures of the very first drop, or I want to see what the discussion was a month ago, or if I want to see if their used to be issues with the product that are now fixed...
I can't do that with the new system unless you have some serious patience to keep scrolling down, additionally it makes finding a specific post an absolute mess.
That brings me to why the paged comment system is superior: Post are organized by page, if you want to find something on this system you can simply got to page 5 or page 12, and there's no need to endlessly scroll until you find what your looking for.
Some may argue that with the endless scrolling system, browsing on mobile is much easier, but you clearly forgot that if you want to go back to the top, you have to scroll for quite a while... now you could solve this by adding a "back to top" button or refreshing the page, but you still can't go to a specific page to find a comment or information about the product.
One solution could be to have a hybrid of the current and the old comment system, where infinite scrolling still exists, but it is organized by page, and that enables you to have the same functionality as the old system.
Another solution could be similar, make the comment system paged but if the user keeps scrolling down, the next comments load, this is similar to how Amazon loads their pages on the mobile app, you still have paged browsing but if you prefer to keep scrolling it allows you to do so.
Load 3 more comments
Lumia 640 LTE running Windows 10 Mobile Build 14393.693 (Stable public release). This is probably an issue only affecting Windows Mobile users but if there's anybody who can confirm it also happens on iOS or Android , please let know.
I would love to see better-integrated search.
Another thing that occurred to me was a sort of index, or perhaps think of them as bookmarks. I'm thinking drop boundaries could be automatically marked with a way to jump to them, and perhaps highly rated comments as well. I think real value could come from human curation, though - pulling out comments that a human notes is a good answer to a common question, or a well done review, or what have you.
I realize that potentially raises S512 safe harbor questions, but then I think you're are already past that line.
Hi folks,
we had some discussion about MD at another place and me and others had been asked to copy, my interpretation (being kind of lazy), parts to this new discussion to get your thoughts, rants or even praise.
"makami The team has become way to silent for me, the main reason i became addicted to MD had been Andrews (Lekashman) behaviour and the way he interacted with us, the customers. He gave me the feeling that MD as a company is a lot more involved with the community like Amazon as an example, nowadays the mk community regarding MD staff is empty most of the time.
It would be nice, even more for newcomers, to know which person to talk to or ask something at all. MK community, chief in charge and to talk with is xxxx. Customers may not care, community members do, they want the feeling to be taken serious and to be involved.
I understand staff and manpower is limited, but this is essential for me to keep and grow a healthy community!"
"makami This seems to be a good moment to ask why drop descriptions are so bad sometimes missing parts that should be natural given due to the nature of the product. Is there a limitation of templates possibilities or to alter, change them at all. I wish a certain standard, exceptions may happen, would be given. How this should look like might be arguable, but sometimes i'm just astonished to put it gentle.
richard @makami just coming out a of a meeting, apologies for the late response. Would you mind sending me a few examples or whenever you see them and I can investigate / forward to the team (this goes for everyone else as well). Realistically, what we've seen is that sub-par drop descriptions are a result of one of 2 things (1) incomplete information being passed to the writers/creative team (2) rush requests for a drop resulting in less time to complete the description. There are limitations to what we can do with the template but I don't want to use that as an excuse. I'll take a look at the examples and it'll be easier to figure out how to improve and what may need to change with the process."
"makami ... A general example, the KC60 had a couple of thousand comments, we had gathered a lot of use full information the first drop happened. Due to the unpleasing discussion format this information is stored at git hub. Two re-drops it hasn't been possible to add this information itself or the according link to the description. We post that link in the beginning for the always same questions answered in the beginning of a re-drop and then its getting lost again and again. This behavior makes me think, what the fuck, why do i even care.
Andy/Livingspeedbump made a nice write up about keycapsizes and layouts for folks to better understand what they need to get. Standard and/or non standard keycaps they have to look for buying sets. We told the staff this should be linked in any upcoming keycap drop for better understanding and less over and over again questions. Guess what, nothing, why did he spend a lot of time doing this, lost in Nirvana, scrolling down endlessly in the talk section you may find it. This ain't good and discouraging!
Subpar, that's what the community is thinking, mk drops are presented in the tech community, no keycaps flipped shown as example. One thing people ask for over and over again, this seems to be gotten standard by now in the mk community, we begged for that a long time.
If i find a bad example in the future i'll come back to you to let you know. I don't want to blame anyone to be "bad", but running a business, no matter which one, I've to talk and settle with my staff for certain information standards to be given to my customers, what goal we want to achieve and so on.
OK, enough of being an older grumpy guy ranting, i love you all for having a nice community and nice folks here at MD! :slightly_smiling_face:
richard @makami I think one of the best parts of working at MD is that people here are generally very receptive to feedback internally and when we hear negative feedback it's never viewed as "bad" but more just an opportunity to improve. That said, we are definitely guilty of having things slip through the cracks, and missing out on the opportunity to link to prior helpful posts is on us.
I am going to block some time off next week to see what we can do to start a process to summarize the key questions for upcoming drops specifically those that are extremely popular with hundreds of comments (and historical questions). It's already something we are talking about with some of our top community collaboration products (i.e. k7xx) but should be extended more broadly.
Another thing, you mentioned was that there are a lot of great write ups that already exist. A project I want to get kicked off in the next few weeks is to start summarizing and gathering that information together to have the best list of on-site/off-site posts/resources for any given community. Call it a great beginners guide, to address the most common questions or most important things to know. Thinking of starting with Mech Keys."
Feel free to discuss and don't hold back!
Load 4 more comments
Massdrop is working on things like that, even a better overview of discussions, to make it easier. On guides, the community is invited to participate although!
Ty for your feedback.
I'd be happy to contribute where I am knowledgeable and defer where I am not.