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Why Does Drop Not Honor Warranty Claims?
I’ve been going back and forth with Massdrop support regarding a lifetime warranty on a knife purchase I made several years ago. They explained that because they have no more inventory and no longer support the edc community that the warranty can’t be honored and a $20 credit would be issued to my account. I requested more compensation given that the knife was over $90; but they elected to close the ticket and not respond to future inquiries.
I've offered a multitude of options for resolution including covering the cost of repair at a local knife shop, a refund, or more in store credit but they opted to not comment and stop responding.
Maybe I expected too much, but I’m disgusted by their handling of the request and how little they care about their customers. A major reason I purchased the product originally was for the lifetime warranty and it's sickening to now have an expensive paper weight. I won’t be shopping there in the future and can’t suggest anyone else to either.
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keyboard_arrow_downalfredo594
1
Oct 28, 2024
It's frustrating that Massdrop isn't honoring their lifetime warranty. Consider sharing your experience on social media or review sites to warn others. If legal action hp instant ink seems viable, consult with a lawyer. You could also explore local knife repair services as an alternative.
Loved-It-Till-It-Broke
14
Jan 10, 2024
Totally agree. Drop sold me a defective pair of headphones in June of 2023. It was like pulling teeth to get them to agree for a refund. I returned my headphones in the first week of December, and here we are on the 10th of January, and I have not received a refund. They play games to not honor warranties. How their company is still business I have no idea. They made me a victim of fraud, I think the FTC should shut this company down for good.
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