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Troubleshooting PC38X

I am having a problem with my PC38X with Xbox X. My first headset was and is the SteelSeries Arctis 7X+ and when playing online with others, they are able to hear me. When I switch over to the PC38X (plugged into the Xbox wireless controller), they are not able to hear me. I can switch back and forth between the two headsets, and they hear me immediately with the 7X+ and then can't hear me the second I switch over to the PC38X. The Xbox software shows in the controller settings that the headset mic is set to on, and I have mic monitoring turned all the way up and can hear myself talking into the mic. But even while hearing my mic'd voice say "Testing, can you hear me?" they tell me they can't. Is there anything I'm forgetting to set?


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