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BEWARE - Very bad warranty experience
Be careful claiming warranty, I was explicitly promised a new unit free of charge but instead was issued a refund. When I asked for the original agreement to be honored I was told there is nothing they were willing to do and:
"Feel free to place a new order for the headphones if you wish though."
After a few more emails I was given a $20 credit and conceded to "[feeling] free to place a new order" but because of current exchange rates and duty I had to pay an additional $65 or so. They refuse to reimburse me. Very unlikely I will be ordering form here again.
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keyboard_arrow_downmonica345
0
Oct 16, 2024
To address the issue of not receiving a new unit as promised, document your communications, contact customer service again, escalate to management if necessary, file a complaint KY with a consumer protection agency, and share your experience through reviews. Be persistent, document your interactions, and advocate for the resolution you deserve.
(Edited)
jennie258fitz
0
Oct 14, 2024
I'm sorry to hear about your experience. It sounds really frustrating to be promised one thing and then not have that honored, especially when it leads to unexpected costs. It’s understandable that you’d feel hesitant to order from them again after that. Have you considered escalating the issue to a supervisor or a consumer protection agency? Sometimes aarp-membership can help resolve matters like this
(Edited)
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