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euphxenos
331
Jun 21, 2019
bookmark_border
You've already heard plenty of people point out that the new site is harder to navigate than the old site; add another vote to that complaint.
If you took the time to do a major rewrite, I'm surprised that you didn't fix the problem with tracking price points on drops that contain multiple items. Drops like GMK Oblivion V2 (which is running right now, and contains multiple sets of keycaps) do not automatically update the number of each item sold in the drop, and the resulting price point. Instead, somebody at Drop makes periodic manual updates to a table showing this information. On some drops, it gets updated frequently. On some, it might only see a few updates over a period of weeks. When the drop ends, we may or may not ever find out how many items were sold, and what the final price should *really* have been. In my opinion, missing, needed functionality like this should have been a higher priority than cosmetic changes.
Web site development is not where I think Drop needs to be putting more time and effort. You need to do better at project management and interacting with your customers in drops. When a drop is behind schedule, and someone comes in at the last minute and posts an update saying its late, then doesn't respond to anyone's questions, that's going to piss off your customers a lot more than if you explain *why* it's late, and stick around to answer people's questions. Telling us what happened would go a long way toward getting a sympathetic reaction. What you're doing now drives people away. MT3 Susuwatari, Rama M10-B, and pretty much anything that JaleesaG does a drive-by on. You're setting the expectation that Drop employees will not help Drop's customers.
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