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keyboard_arrow_downjesuslover69
13
Sep 23, 2019
What's worse than the incremental restructuring of the website for some totally inscrutable purpose - talk about cutting off your nose in spite of your face - is the total deficit of new and interesting products. Congratulations Drop, you have successfully removed everything from this site that gave it differentiation and appeal.
method_burger
563
Sep 22, 2019
dont like the new website design. removing the categories made everything harder to find (at least add in subcategories). pages are really busy ever since this was implemented too. can't find any content i'm looking for. and frankly i can never find massdrops new products before they hit the shop, even on studios. (this problem existed for me when i first joined). and last note, be able to easily search through items that have already dropped.
please simplify the website by: adding more categories to shopping (like before), adding forums on the top, simplifying forums by flags or something.
CurleyKat
30
Sep 15, 2019
Duncan, please tell me what has happened to the quilting category. I get emails regarding items I have no interest in. When I search for quilting items, each say “Sold Through”. Very disappointing.
euphxenos
331
Jun 21, 2019
You've already heard plenty of people point out that the new site is harder to navigate than the old site; add another vote to that complaint.
If you took the time to do a major rewrite, I'm surprised that you didn't fix the problem with tracking price points on drops that contain multiple items. Drops like GMK Oblivion V2 (which is running right now, and contains multiple sets of keycaps) do not automatically update the number of each item sold in the drop, and the resulting price point. Instead, somebody at Drop makes periodic manual updates to a table showing this information. On some drops, it gets updated frequently. On some, it might only see a few updates over a period of weeks. When the drop ends, we may or may not ever find out how many items were sold, and what the final price should *really* have been. In my opinion, missing, needed functionality like this should have been a higher priority than cosmetic changes.
Web site development is not where I think Drop needs to be putting more time and effort. You need to do better at project management and interacting with your customers in drops. When a drop is behind schedule, and someone comes in at the last minute and posts an update saying its late, then doesn't respond to anyone's questions, that's going to piss off your customers a lot more than if you explain *why* it's late, and stick around to answer people's questions. Telling us what happened would go a long way toward getting a sympathetic reaction. What you're doing now drives people away. MT3 Susuwatari, Rama M10-B, and pretty much anything that JaleesaG does a drive-by on. You're setting the expectation that Drop employees will not help Drop's customers.
j.a.l
716
Jun 21, 2019
Count me in as a used-to-care person. I've mostly lost interest.
I think the name change was dumb and pointless, but a lot of time that sort of thing is actually more about signaling investors or internal folks, and don't especially care.
The new design is busy, distracting and less informative, but again, I could live with that.
Actual problems for me are a lack of interest in the things being offered. There just isn't the same range of interesting, random things made by identifiable humans. There has always been higher-margin mass market stuff and sketchy junk here; you need to keep people fed, I get that. And I don't mind focusing on product design where the margins are - knives and headphone amps are nice markets for building product development capability without any particular deep expertise; you're mostly selling adjectives. But there just isn't much that interests me here anymore, and when there is, Amazon is doing the selling part better.
I mean, I wish you luck. I know the business you end up building is rarely the business you wanted to build, and just staying alive is a victory. I just don't think I'm very interested anymore.
Tiondar
37
Keyboard Club Member
Jun 21, 2019
I'll start with the thanks for the interest in the community opinion about the look and feel of the site.
Said that the major change i'll make is adding 3 tab in the page: 1 to the interst's shop/studio part , 1 for the community/discussion/pools part of that interst and the last would be a recap of latest activity/highlights similar to the actual home, with the last one as the default landing.
From a UX perspective it would allow an easier navigation and compartimentlization.
Hope to have been clear enough.
Thanks again
(Edited)
reswright
3852
Jun 16, 2019
Word to the UI/UX folks: the current user journey is one in which a user that buys things and participates in review and discussion can still take months to encounter the Drop Hub as such.
Might wanna emphasize some top row linkage for a user path that immediately goes here. My hot take. :)
mahp
182
Jun 14, 2019
Price breaks gone, easy to navigate gone, branding gone, massdrop get your shit together.
DougFLA123
1404
Jun 7, 2019
I don’t like this website at all anymore! The changes that have been made make no sense and are confusing and disorientating! I used to visit this site several times a day, now I visit it maybe once every three weeks or so, if that. All the changes that have been made to this website have made it much less enjoyable to navigate. I wish you would go back to the old web design.
Also, where are all the new knife collaborations? I’ve been in on 36 knife drops, 15 of which were Massdrop collaborations with different designers and manufacturers. I will be receiving my Massdrop x Ferrum Forge x ProTech Mordax in the mail in the next couple of days, but after that I see nothing of interest on the horizon. Everyone knows that Reate and WE Knife make fantastic knives using super steels like M390, CPM-20CV and CTS-204P and handles using Carbon Fiber and Titanium....can’t you find a knife designer out there somewhere with an original idea who can get with these manufacturers and come up with a great knife?
P.S. I feel like the Tashi Bharucha, Ferrum Forge well has run dry, is tapped out. You need some new designers with fresh ideas to collaborate with Reate and/or WE Knife to come in and rescue this knife community. Please!
I really miss the old Massdrop! @JonasHeineman
JonasHeineman
5987
Jun 11, 2019
Nah bro, you're good. I could write paragraphs on the business and manufacturing realities that make some of what you describe very difficult to get done, but a lot of it is inside baseball and either can't be talked about or would bore most people to death. Suffice to say, going from 1 FFKW Falcon to 2 launches per month for about a year straight was pretty epic but not sustainable forever - it's been a bit slower pace in the last 3-4 months but it will pick up again soon, we just needed to catch our breath. You can't sprint a marathon, right?
DougFLA123
1404
Jun 16, 2019
JonasHeinemanIt would probably be too expensive but have you ever tried to collaborate with Chris Reeve Knives or Rick Hinderer Knives?
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