12 Days of Christmas Starts Today!
Ho Ho Ho, everyone! 12 Days of Christmas is back this year, bringing more of the same holiday cheer. If you haven't started opening your gifts, now is the perfect time. Here's the rundown on 12 Days of Christmas: ▪️ The event will run for 12 days (fitting), starting today, Dec 1st, and ending on Dec 12th ▪️ Each day and each present opened will result in a new gift for you—no repeat coupons/gifts ▪️ While the gift-opening event is going, we are also running our 12 Days of Christmas Sale; place your in-stock orders now and most should deliver before the holidays* (if you want to guarantee delivery before the holidays and are purchasing in the latter half of the event, please pick an expedited shipping method) If you win something good, let the community know! Comment below and share the holiday magic. As always, the usual reminders: ▪️ It’s a great time to join DKC and take advantage of the minimum $30 discount coupon during our holiday events! (note that coupon codes...
Dec 1, 2023
CAN I STILL SHOP AT DROP.COM ? Yes! We are open! You can shop at Drop.com 24/7. HOW LONG ARE THE CURRENT DELAYS?
April 28th Update: The current backlog is approximately 4-6 days for most in-stock orders. Orders from warehouse.drop.com and mechkeys.drop.com are expected to all be shipped within the next 2 weeks. WHAT ABOUT CANCELLING MY ORDER? We have relaxed our typical cancellation policies, please contact Customer Support at drop.com/support to see if your order is eligible to be cancelled. WHAT IF I PAID FOR EXPEDITED SHIPPING? If you ordered one of our in-stock products and paid extra for expedited shipping, we will process your order at the same time as people who did not request expedited shipping—the processing delays are the same. However, the courier service level of your order will be expedited, meaning that Fedex (or whomever) will get the package from our warehouse to your doorstep much faster as a result of paying for expedited shipping. WHAT ARE YOU DOING TO KEEP DISTRIBUTION STAFF SAFE? Our shipping facility is currently operating 1 daily shift instead of 2, due to state curfews. For the 1 shift, staffing levels have been reduced to ensure social distancing is maintained while in the warehouse. Some weekend shifts have been added to help with the backlog of orders. In addition to following hygiene guidelines and regular deep cleanings, our team is wiping down all high-touch surfaces throughout the day. If a team member is sick or feeling ill, they are strongly advised to stay at home. WHY CAN YOU NOT SHIP TO MY COUNTRY? Due to some couriers restricting service to highly impacted areas as well as decreases in air cargo availability, we have temporarily restricted orders to some countries. At this point, it is very difficult to forecast when the courier operations will resume normal services in these areas. TELL ME MORE ABOUT OPERATIONS AT DROP.COM You can read and ask questions in this thread.