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COVID-19 Delays

Apr 22, 20201917 VIEWS

To our Drop Community: We are closely monitoring the ongoing impact of COVID-19 and are continuing to do everything we can to keep our team and community safe. We are working hard to fulfill orders, but are experiencing delays of approximately 5-7 business days when processing shipments. These delays are a direct result of social distancing policies and adhering to city and state curfews. In addition, we are continually working closely with our couriers, who are also experiencing their own service delays of varying degrees. While we would love to give you more clarity on exactly when your order will ship, the fact of the matter is that there is too much uncertainty to give you a firm estimate. Instead, we will be posting regular updates below to give estimates on how long most orders are taking to ship out. These estimates vary depending on the order flow coming into our warehouse, and the levels of staffing availability. Our primary concern is our workers’ safety and we have stressed to all of them to stay home if they are feeling unwell—even if this results in additional package backlogs. We appreciate your time and patience as we work through this difficult time. DROP FAQ

CAN I STILL SHOP AT DROP.COM ? Yes! We are open! You can shop at Drop.com 24/7. HOW LONG ARE THE CURRENT DELAYS?

April 28th Update: The current backlog is approximately 4-6 days for most in-stock orders. Orders from warehouse.drop.com and mechkeys.drop.com are expected to all be shipped within the next 2 weeks. WHAT ABOUT CANCELLING MY ORDER? We have relaxed our typical cancellation policies, please contact Customer Support at drop.com/support to see if your order is eligible to be cancelled. WHAT IF I PAID FOR EXPEDITED SHIPPING? If you ordered one of our in-stock products and paid extra for expedited shipping, we will process your order at the same time as people who did not request expedited shipping—the processing delays are the same. However, the courier service level of your order will be expedited, meaning that Fedex (or whomever) will get the package from our warehouse to your doorstep much faster as a result of paying for expedited shipping. WHAT ARE YOU DOING TO KEEP DISTRIBUTION STAFF SAFE? Our shipping facility is currently operating 1 daily shift instead of 2, due to state curfews. For the 1 shift, staffing levels have been reduced to ensure social distancing is maintained while in the warehouse. Some weekend shifts have been added to help with the backlog of orders. In addition to following hygiene guidelines and regular deep cleanings, our team is wiping down all high-touch surfaces throughout the day. If a team member is sick or feeling ill, they are strongly advised to stay at home. WHY CAN YOU NOT SHIP TO MY COUNTRY? Due to some couriers restricting service to highly impacted areas as well as decreases in air cargo availability, we have temporarily restricted orders to some countries. At this point, it is very difficult to forecast when the courier operations will resume normal services in these areas. TELL ME MORE ABOUT OPERATIONS AT DROP.COM You can read and ask questions in this thread.

(Edited by moderator Kevin)

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Mar 23, 2021

It’s been over a month since my original estimate ship date? What’s going on?

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babydoll

Jan 13, 2021

No update for 9 months?

bobinluck

Nov 28, 2020

I would like to change my order.

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GeeZeeTV

Aug 2, 2020

Been waiting 2 weeks and still no response to my defective headset inquiry. Gonna have to resort to a lawyer, they stole my money.

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806D2701

May 13, 2020

This is valuable information and I truly appreciate the steps Drop is taking to ensure employee safety. I'd like to suggest that this information be provided in advance of purchases while the delays are in effect, so as to properly set expectations for customers before they buy. A link to this announcement should be on your front page, or in your "Help Center", or you should go ahead and update the estimated ship date for every active drop. I submitted a support ticket asking about a delayed product shipment because I didn't know about this announcement. Had I read this first, I wouldn't have generated a support ticket. This update (which affects pretty much all new purchases, right?) is kinda hidden in the "Hub" Community where I rarely visit. If you're a customer who just buys stuff here and doesn't play in the Discussion, you'll totally miss this announcement and wonder where your stuff is. TLDR Good job! Consider widening the scope of this important announcement.

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Annoyed66

May 11, 2020

Incredibly poor communication, payments taken before shipping, unauthorized selling of products. Not a company to do business with

J_Hall

May 7, 2020

Emailed customer support 5 days ago about my order, got the automated response saying I will get help within 24-48 hours, still nothing.

marco.zonta

May 25, 2020

J_Hallsame for me...they sent me the wrong stuff and still no answer to may emails

Jason-S

May 4, 2020

Thanks for the update, stay safe.

OmegaCain

Apr 27, 2020

First and last time ordering from this site. You can take our money within 2 hours of ordering a product but can't send it out as fast which is sad .. also you might want to take a look at what emails are getting sent out because i got one two days ago saying next day shipping

RayF

22218

Apr 23, 2020

So timely--as usual!

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