I purchased Ultimate Ears 18 CIEMS from you two weeks ago, under the impression they were under a discount. Unfortunately, upon receipt of them I learned that they were a discontinued product and were being sold retail for 200 less than I paid Massdrop, and they were replaced with a new product and will no longer be produced anymore. I have called ultimate ears and they told me to contact you. I will pay full retail at the discounted release price for the new version for the new version of the CIEM, but I will not accept this product that was sold under a false pretense.
If the matter is not rectified immediately, I will take my matter to your forums, to head-fi, and to the FTC for false advertising and fraudulent inducement. The product was discontinued 1 day after I received it and replaced with a new product on sale for 200 USD more than I paid for the obsolete product. I’m furious, as I feel as I have been defrauded and cheated, the point of group buying is to get discounted goods at good deals, not closeout items at above retail price. You clearly knew this was a product at the end of its lifecycle being replaced and you went forward with the drop anyway.
This was wrong, and you took good hard earned money form many people that can’t afford to waste it ( fortunately I’m not one of them ), but the whole drop was wrong on the part of both massdrop and Ultimate Ears, and reflects poorly on both brands. What I want and will make me a happy Massdrop and Ultimate Ear customer is to pay the full introductory price for the new CIEM and to return the old model in exchange for the new model. I will not post about this or discuss it anywhere. I really think you should offer this to everyone, but I will not mention it anywhere if you accommodate me.
If you don’t I will attempt to get all the other drop participants to follow me and pay for a legal action against both companies and I believe we will achieve the same results, juts on a larger scale w/ you paying the legal fees. Everyone makes mistakes, it’s time to man up and say maybe this was wrong. We really pissed some customers off. And the few (like me, or if its only me) that are angry, make the problem right. For Ultimate Ears you have a brand that you built that you want to keep pristine for life, for Massdrop, you also don’t want customers to feel cheated. Please come up with a resolution for me, ill pay any reasonable difference. Let’s just compromise so all sides are at piece with the transaction.