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Chapman 16" Troutbeck Bag

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Chapman 16" Troutbeck Bag

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Product Description

A great travel bag to accompany you on a fishing trip or a simple daily commute, the Chapman Troutbeck 16 features a classic design and is constructed from British dyed, bonded, waterproofed cotton canvas, dyed and woven military grade cotton webbing, and leather trim. The Troutbeck 16 is made in Britain and has one main compartment with a flap, a fishing gusset (flaps which fold in to protect main compartment), two exterior bellows pockets with poppers, and a small interior slip pocket Read More

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Sep 10, 2015

Were any other Canadians charged an extra $40 when the package arrived?

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Tyler

2438

Sep 3, 2015

Quick update for the group. We’re glad to report that all of the orders have been shipped out from our warehouse and are now on the way to you. Please allow 24-48 hours for tracking to get into the shipper's system and start updating.
If there’s anything else we can do to make your Massdrop experience better, feel free to contact us via “Contact Support” button in your transaction page: https://www.massdrop.com/transactions.

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lcbowen3

Aug 26, 2015

Got a shipping notification on Monday. No contact from support, just the UPS notification. It's on its way at least.

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lcbowen3

Aug 24, 2015

Completely agree. Even after Tyler left the message "...our customer support team will be reaching out to those who have yet to receive their bag shortly with more detailed information and next steps" five days ago and ... nothing. I guess their definition of "shortly" is different than most.

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calmonte

Aug 23, 2015

OK, so no update on the backorder and no contact from support. Crickets.
Things get screwed up sometimes, but this is the second order I've placed with backorder issues, and my problem is not the deal but how you CS team does not reach out to address the problem in a proactive way.

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lcbowen3

Aug 19, 2015

I ordered the Olive bag with the Olive sleeve (Color Options: Olive Green Optional Add-On Laptop Sleeve: Yes, please add the Olive Laptop Sleeve (+$45.00)) and haven't gotten it either. I did, finally, get a response from support which stated that I can get a refund (after posting exactly the same thing in this forum), but no answer as to whether I was a part of the backorder or there was some other issue. I know I'm probably asking a lot, but when there's an issue with an order I generally get a lot more feedback from other vendors. I haven't (and won't) order from Massdrop again until this order is complete, and then I'll decide whether the discounts offered are worth the pain.

tuannguyenbla

Aug 20, 2015

lcbowen3I havent even gotten a email from support, but the "batch containing 5 Deep Olive bags with Red laptop sleeves" (exactly the one I ordered) that supposedly were to arrive a few days ago still havent been updated whither those are going to be shipped.

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Tyler

2438

Aug 19, 2015

Another brief update. As we continue to coordinate with the vendor to resolve this fulfillment hiccup, our customer support team will be reaching out to those who have yet to receive their bag shortly with more detailed information and next steps. We are thankful to each and every one of you who participated in this drop and we'll have this resolved for everyone very shortly.

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tuannguyenbla

Aug 14, 2015

I really hope these bags turn out nice, still waiting for mine --> the deep olive w/the red laptop sleeve

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Tyler

2438

Aug 14, 2015

Another quick update. The vendor has let us know that a batch containing 5 Deep Olive bags with Red laptop sleeves is on its way to our warehouse in New Jersey now and should land early next week. The remaining units are being finished up now and the vendor hopes to have them prepared for shipment to our warehouse by late next week. We realize this extended delay is undesirable, and again, if you'd prefer to no longer wait and have your order cancelled and refunded you can do so by messaging us at https://www.massdrop.com/support.
Otherwise, we will work tirelessly to coordinate shipment of the backordered units until this circumstance is made right and you all receive the bags you ordered. We are grateful for your support and continued patience and you can expect an update from us by the end of the day Pacific Time on 8/18 or earlier if anything comes up.

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