Spoke with Kanto support about 2 weeks ago(a few days after my previous post) and was fairly impressed! I included photos of the damage and was asked for a receipt less than 5 minutes after sending my receipt via email I was emailed a return label and told that a replacement would be sent as soon as UPS received the original unit. Fast forward to 5 minutes ago and the replacement has arrived and is immaculate! Can't wait to see how she preforms!