EIDudeI was told to hold the - and the + volume keys down during the pairing prompt for 5 seconds. I didn't have any luck but I have found out that they sell 3 different versions of these with some being only english or only chinese. I've finally figured out what is what on the pair I have that is chinese. Partially because I bought a second pair that was in english when I got them. I'm really surprised at all the bad reviews here. Even had I paid $30 (I got both pairs for less than $20 each) they sound as good as $20 wired Brainwavz I have from drops here. I have to wonder what people expect from a sub $30 pair of bluetooth IEM. FYI if this drop happens again Macaw has no website anymore. The site on the packaging is dead(www.macaw-audio.com). So unless Massdrop is backing the warranty you may be on your own if something goes wrong. If that is a big deal to you then buyer beware.