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Kevin
5434
Outreach
Apr 5, 2020
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Hey everyone,
Just wanted to chime in regarding shipping delays. With COVID hitting the NY/NJ area as hard as it has, it has been impossible to keep full staffing levels at our warehouse (we're down from 2 shifts to 1, and even the 1 shift is running short-handed to maintain social distancing policies).
We're running weekend shifts to help get caught up, and day to day the levels of staffing adjusts depending on order flow from other warehouse clients. Suffice to say, we're working our hardest to get orders out as quickly as we can but you should expect some delays. (Even Amazon prime is regularly taking 4+ days to ship, and they're 100x more resourced than we are).
A week ago we added a note to the description mentioning the delay, but some people may have missed it. If you're unable/unwilling to wait for your shipment, please contact Customer Support and they'll cancel your order for you.
"This item is in stock. It usually ships within 1 business day—however, due to the impact of COVID-19, order shipments may be temporarily delayed. Your payment method will be charged after checkout. Cancellations are accepted up to 2 hours after checkout."
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