Why haven't I received a shipping code or response from customer service for my order in over 3 weeks?
Hello, I apologize for using the community to post a customer service ticket essentially, but I haven't gotten any update from this website for my FIRST ORDER regarding some headphones I ordered. Essentially, my partner ordered me some gaming headphones ( Drop + EPOS PC38X) a few weeks ago. I have an attached screenshot of the confirmation code on this post. Normally I'd expect a shipping code to be provided, at most, a week later, but I decided to give this website a little bit more patience because to begin with, my girlfriend was skeptical, but after reading some posts on Reddit recommending this site, I convinced her it wasn't a scam. 3 weeks later, lo and behold, we still have not gotten any kind of shipping update. I am just wondering, on average, how long it takes for an order to get to the buyer here. I have ordered from websites like Shien and etc, so I am not really stressing anything, but considering the fact that I sent customer support an e-mail 10 days ago and have...
Sep 8, 2024
I may try installing the demo version on a laptop with an Core i5 processor tomorrow to see if that makes any difference.
It sounds like you have tried everything. I have to admit, I am a little stumped. But it's great that you have another computer to try.
The only other thing I can think of, although I don't think it will help is to uninstall Out Of Your Head using the uninstaller, reboot, and reinstall. (if you haven't tried that already.)
Are you using a USB DAC? Have you tried using the built-in audio of your computer just to check?
Let me know how that goes and I will see if I can think of anything else to try in the meantime.