Sewline Marking Tools Set

Jul 12, 2017

It's now July 12th, it's been close to 3 months since this drop and yet we are still waiting for merchandise. I could have purchased these items from Amazon and received it months ago. I am extremely disappointed that Massdrop has not kept up with regular updates or made good on its promise to deliver the merchandise. I for one would like to know what exactly is the problem, and how I'm going to be compensated, with either the merchandise or a refund and when. How much longer are you going to wait for the manufacturers to make good and send the order?? Are they even still in business?? Are there so many quilters in the world they can't keep up with the demand??? Seriously!?!?!

Vote

Liz

1159

Jul 12, 2017

TracykI'm very sorry to hear you have not received this order yet! If you haven't already, please contact our Community Support team through your Transactions page: https://www.massdrop.com/transactions
I'll also flag this on my end so that the CS team is alerted to the issue. Thanks for your patience!

Vote

Jul 15, 2017

LizI find it interesting that the day I post a third complaint on the discussion the items shipped that day!! I'm disappointed in the handling of this drop. I have not had issues in the past with offers and have been satisfied to date with all but this order. Hopefully this is just a one time issue.

Sep 22, 2014

Hey everyone,
We’re happy to report that all of the orders have been shipped out! Please allow 24-48 hours for these to get into UPS and USPS' system
Thanks again for the support guys. Make sure to share your experience with the Sewline Marking Tools Set on Massdrop.
If there’s anything else we can do to make your Massdrop experience better, feel free to email us at support@massdrop.com.

Sep 21, 2014

Hi All,
These were packed up and ready to go this Friday, but the shipper didn't come by to pick these up as planned. We will have them out Monday.
Thanks for your patience and expect an update from us on 9/22.

Sep 16, 2014

Hey Guys,
We expect to have these on their way to you before the end of the week. We will update the group when these are packed up and ready to go.
Thanks for your patience and expect an update from us on 9/20 or sooner if something comes up.

Sep 15, 2014

Hey Guys,
We reached out to the vendor in regards to the group's order and are awaiting their response. We will update the group as soon as we hear back.
Thanks for your patience.

brynnflynn

Sep 16, 2014

HassanSThanks for keeping us posted. Kinda disappointed by this, it's my first drop and I was really hoping to use the tools for a project I'm working on. At this point it'll be done and gifted before the markers ship. Ah well.

Vote

Sep 4, 2014

Hi All,
We just received an update in regards to fulfillment from the vendor. The first batch of orders will be arriving shortly. The orders that are not shipped out in the first batch are currently backordered and are scheduled to arrive at the vendor's warehouse around 9/11. We will remain in contact with the vendor and update the group with new developments as they arise.
Thanks for your patience and expect an update from us on 9/12 or sooner if something comes up.

JaneR

Aug 19, 2014

Does anyone know id this is the set in a sewline case?

SarahR

101

Aug 19, 2014

JaneRHi Jane- There is no case, just the four products in their own packaging.

Vote

Jun 15, 2017

It's now June 15th!! Will this drop be shipped anytime soon. The wait for this drop is ridiculous. There are few updates. Status on the transaction still says submitted order to vender. If the product isn't coming the right thing to do is refund the money us!