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Harsain
75
Jan 24, 2017
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@thinksound i bought the headphones in the last drop just received them in Australia, but there is a major channel imbalance .... left side has no low end and low sound .... right side has much more volume... have emailed massdrop but no reply ... can you help me
Jan 24, 2017
Kiphaan
5
Jan 24, 2017
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if so you would be able to get a new one from Thinksound, they are very good with this! Approach them with the problem and send it to them.
Jan 24, 2017
thinksound
126
Thinksound
Jan 25, 2017
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Send us an email at hello@thinksound.com and we will check out your situation. Please try the other cable to see if it is cable issue.
Jan 25, 2017
Harsain
75
Jan 25, 2017
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@thinksound thanks for your reply.... i tried another cable and still same issue. I got a reply from Massdrop stating that for thinksound, they (Massdrop) don't handle warranty issues and asked me to contact Thinksound directly. Hence will be sending through an email to you guys today.
Regards,
Jan 25, 2017
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