I am hoping my e-mail to the help center gets results here. I received mine which I am another victim of an open box.
However, the item is in perfect condition, I am doubting it was return or used. I am missing parts from the open box though (Shirt clip..eh but I only received one pair of tips that do not fit my ears, so I cannot get a seal to really listen to these yet). I am satisfied with obtaining the product at this price point as I know its potential, but when I receive it and am missing pieces that disable my use of it.. Then I become dissatisfied.