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Product Description
A long-trusted running shoe gets an upgrade in the Altra Instinct 3.5 and its women’s counterpart, the Intuition 3.5. Both retain the lightweight design and innovative technology of the original versions, now with a softer upper, a more responsive midsole, and highly reflective accents for better visibility in low-light conditions Read More
Hey massdrop, Altra, buyers!
The shoe size chart given here is wrong!
US is just a half size above UK and it is a well known fact but here in the chart they have given it a complete one integer higher than UK. I ordered 43 which runs equivalent to UK 9 and US 9.5 internationally but here according to the chart in the drop t shoes 43 equivalent to UK 8.5 and US 9.5. which is plainly wrong. US 9.5 cannot be UK 8.5. It should be UK 9 or US should be 9 if UK 8.5 is true.
If you say your shoes run shorter than normal sizes than it should be 43 to UK 8.5 to US 9. Running shorter should change all sizes. not just one scheme of measurement.
I found it only when I received my shoes.
I don't know about others but I am not able to wear my shoes due to this wrong shoe size chart. I want a replacement shoe form ALTRA!
MajidWhy do you say that Altra has provided an incorrect sizing chart? And that it's a well known fact that U.K Is only half a size off, not full size, of US men's? I ask because we work with Inov8, Hanwag, and Salewa - three outstanding European brands that also convert U.K. Sizing as one whole size different than US men's. So you're saying that they are also wrong?
Hello Altra, if you are keeping a tab on comments here.
Your design has created trouble for me. I wear 43. But in your 43 you have cut down extra room and it is causing pain to fingers of my feet. Simply put I can't use my shoes. I want one number higher.
Thanks again for joining this drop! We have submitted the group's order with the vendor for the Altra Instinct & Intuition 3.5 Running Shoes and they are working hard to prepare it for shipment.
As soon as the group's order is ready at the vendor's location, they will send the bulk shipment to our warehouse in New Jersey where our warehouse team will break it up into individual orders and ship them. The current estimated ship date from our warehouse is 1/13.
We will keep the group updated throughout the fulfillment process. You can expect an update from us by the end of the day Pacific Time on 1/9.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
All of the orders have been shipped and are now on the way to you! Once tracking is available, you will receive a confirmation email with tracking information. Please allow 24-48 hours for this information to update in the courier’s system.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
We're also on Instagram! We'd love to see photos of the drops you've received. Give us a follow @Massdrop and tag your pictures #massdrop. https://instagram.com/massdrop
Individual shipments are being prepared now! Our warehouse team received the group's bulk order earlier and have already broken everything down into the individual packages. As soon as your package is scanned into the courier's system an email will be sent with shipping confirmation and tracking info.
Expect another update from us on 12/20 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
Bulk order shipped! The vendor informed us that the group's order was picked up and is on its way to our warehouse in New Jersey. Based on the tracking provided, the order is scheduled to arrive on 12/9.
Expect another update from us on 12/13 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
Thanks again for joining this drop! We have submitted the group's order with the vendor for the Altra Instinct & Intuition 3.5 Running Shoes and they are working hard to prepare it for shipment.
As soon as the group's order is ready at the vendor's location, they will send the bulk shipment to our warehouse in New Jersey where our warehouse team will break it up into individual orders and ship them. The current estimated ship date from our warehouse is 12/9.
We will keep the group updated throughout the fulfillment process. You can expect an update from us by the end of the day Pacific Time on 12/5.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
I'm pretty disappointed in your customer service. You cancelled my order late when I was expecting to have my shoes delivered. I would have gladly requested another color but you guys cancelled my order before even asking. I replied to customer support 5 days ago and not a peep. I followed up yesterday and still nothing. Very sad.