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Showing 1 of 25 conversations about:
robb37
5
Mar 30, 2018
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Has anyone else had quality control issues with this amp? My came with the preamp slot sunk into the amp at an angle. You have to carefully insert the tube. If you don't it will not play or only play one channel. If you are careful enough it will take the preamp tube, but it's not stable. I've complained to Massdrop because that's how it arrived. We will see what Massdrop does about it.
LiquidSmote
52
Mar 31, 2018
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robb37Would really like to know how MassDrop responds ... the only thing holding me off from ordering anything of value from this site is warranty/support concerns.
robb37
5
Mar 31, 2018
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LiquidSmoteSo far they asked me to send them picture. I’ll post how they handle it.
cgalny
157
Apr 1, 2018
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robb37Wow...that's not a good sign. It's adding insult to injury. Massdrop should agree to make you whole without inconveniencing you.
The only merchant I've had any trouble with when receiving a defective product (so far) is Creation Watches. It's a long story, but I will never consider buying anything from Creation Watches again, even though their prices are often lower than the competition.
The only merchant I've had any trouble with when receiving a defective product (so far) is Creation Watches. It's a long story, but I will never consider buying anything from Creation Watches again, even though their prices are often lower than the competition.
Zamgiga63
1
Apr 2, 2018
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robb37Mine came with one of the feet and thin protective bottom cover smashed in on one corner. I don't blame Massdrop...it shipped in the original box, which was completely undamaged. I don't know how APPJ could have failed to notice the damage when they packed it. Rather than send it back, I was able to straighten out the offending issue with pliers, and you wouldn't notice that there was ever an issue now. Also, on one occasion, the power button refused to turn off. In retrospect, I wish I'd spent the money on a Chi-Fi alternative with point-to-point wiring and transformer power supply as opposed to a switching power supply.
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