@CEntrance really disappointed with your support and a warning to all this doesn't have any warranty.
i received a faulty device contacted massdrop was offered refund as @CEntrance doesn't have warranty on this custom item.
emailed @CEntrance no reply till date.
Just want to warn everyone think before you buy
HarsainI had an entirely different experience with them. I inadvertantly dropped my Slim onto a hard floor from about 3 ft. It knocked out the left side output. They either repaired or replaced my unit, and it is still functioning perfectly. I would advise you to try them again.