Why haven't I received a shipping code or response from customer service for my order in over 3 weeks?
Hello, I apologize for using the community to post a customer service ticket essentially, but I haven't gotten any update from this website for my FIRST ORDER regarding some headphones I ordered. Essentially, my partner ordered me some gaming headphones ( Drop + EPOS PC38X) a few weeks ago. I have an attached screenshot of the confirmation code on this post. Normally I'd expect a shipping code to be provided, at most, a week later, but I decided to give this website a little bit more patience because to begin with, my girlfriend was skeptical, but after reading some posts on Reddit recommending this site, I convinced her it wasn't a scam. 3 weeks later, lo and behold, we still have not gotten any kind of shipping update. I am just wondering, on average, how long it takes for an order to get to the buyer here. I have ordered from websites like Shien and etc, so I am not really stressing anything, but considering the fact that I sent customer support an e-mail 10 days ago and have...
Sep 8, 2024
Ear impressions have to be made past the second bend, full concha (for detachable cables it is advised that there's a lot of overlaying material on impressions around cymba and crus helix part), mouth open with bite-block. Impressions have to be made from soft silicone material. Dreve, Egger or Westone brands are recommended. When you get your molds done, please send them to our lab. We strongly advise to send us pictures of your ear impressions for first quality evaluation.
If you are outside EU please post the package with value less than $10.
Thanks