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97 requests
Product Description
Da Luca’s latest watch straps are crafted from some of the best leather available. Made from 100-percent natural Horween Chromexcel leather in three different colors, each strap is designed to last a lifetime Read More
Great Da Luca Customer Service. Very Poor Quality Control
I purchased two straps: natural 18 mm and black 22 mm. Both straps had steel clasp and loops.
Both straps were delivered defective. The 18 mm strap was cut as narrow as 16 mm in places, leaving it uneven and exposing spring bars. The 22 mm strap was missing stitching, only held together by glue.
Da Luca customer service responded quickly to emails and answered my telephone calls after just a few rings. Both straps were replaced at no extra cost to me. I was not required to send back originals and Da Luca even offered to finish the stitching on the black strap and return it to me.
While in the end I may have three Horween straps, the original 18 mm is too narrow to be of use to me, the experience overall was disappointing.
It is very comfortable like the other Da Luca watch straps I have purchased. However, the placement of the metal loops (at least on my 7 inch wrist) is very awkward. Not great for if your wrist will be resting on a surface for extended periods.