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Showing 1 of 1691 conversations about:
mmmike
0
Aug 30, 2018
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Mine came in today and some of the keys aren't registering. Anyone have this problem?
chucktdriscoll
184
Aug 30, 2018
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mmmikeAll the keys work fine on mine. Which keys aren't working for you? Have you tried pulling the cap, then the switch out and re-inserting it into the socket and trying again? Is it a whole row of keys, or a whole column?
mmmike
0
Aug 30, 2018
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chucktdriscollSeveral keys: F4, F5, Backspace, 5, G, B, and a few more. I didn't know the switches can be pulled out and reinserted. I'll try that when I get home. Thanks
chucktdriscoll
184
Aug 30, 2018
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mmmikeSounds like a whole column is bad, which would indicate a defect on the PCA (bad solder joint, damaged copper trace, etc.). I'd file a support ticket (try the switch re-insert first, but I doubt it'll work).
kittykatmax
140
Aug 30, 2018
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mmmikeThe switches are hot swappable for other switches with no soldering. It's one of the major features of the keyboard. :)
mmmike
0
Aug 31, 2018
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kittykatmaxYep no bueno. I submitted a ticket yesterday and haven't heard anything back yet.
kittykatmax
140
Aug 31, 2018
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mmmikeThey’re swamped, but I’ve always found Massdrop to have excellent customer service. They’re replacing my kB that had a bad LED.
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