Gabriel_MYeah I wish I'd snagged another Dao, and maybe Crux as well. Can't see myself paying like $45 more than the starting rate for the Emrose though.
What is going on with shipping? My item has been in fedex smartpost shipping for 2+ weeks and has meandered across the entire country without even arriving in my home state despite going out of its way in the wrong direction for over a week.
I contacted drop customer support but the person didn't even contact the carrier and just told me to give it another week (which I guarantee will not be sufficient).
The package was briefly in a neighboring state before it doubled back to a previous destination hundreds of miles away.
Drop support is unresponsive after multiple days of trying to find out what is going on. So now y'all get a comment showing just how bad the support you provide is.
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(Edited)
A community member
Feb 16, 2021
gnomedfedex smartpost is the lowest of the low tier cheap free shipping option. it will be handed off to usps so it will take longer than usual. plus the central and midwest is experiencing crazy weather.
I'm aware of how it works, but this is insane, staying in the same city for 3+ days in multiple cities and all of that was before any weather ever arrived. And my bigger issue was the completely dumb response I got from support for something that is clearly an exceptional case that could use some attention.
95% of the last run's orders have shipped now, the last orders will go out next week. The remaining knives are available from an in-stock position and shipping from our warehouse in New Jersey.
Why do you think people make larger knives?
For the use this knife is designed for it's perfect, though a larger version would probably be neat for the giantfolk
Hi everyone,
After many months of delays, our replenishment order of Emrose knives has finally arrived stateside. The knives are being stored at our distribution warehouse and will be shipped to our fulfillment warehouse on January 6th after the holiday rush has subsided.
This run will go live at 6am PT on December 17th and will run through the end of the month, with an expected ship date to purchasers of January 15th.
We deeply apologize for the issues with fulfillment of the preorder, if you have still not received your knife, please make sure to contact our customer support team so we can take care of you.
LukasMSo, wait. Is the fulfillment warehouse stateside? Or at least not in China, I,e, somewhere it won't take 6-8 months to ship and sit in the Netherlands for the better part of the half life of the materials? =p
FulluphighYes, the knives are sitting in Ohio right now. When this run ends at the end of the month, we'll send the quantity sold and have the units sent to our fulfillment warehouse in New Jersey to be shipped to members mid-January.
It arrived today !!!! I cannot believe after all this time I finally got my knife and it is amazing ! The purple color is great and the flipping action is outstanding. It is incredibly sharp ....but with all this being said these are first opening reactions and excitement at actually receiving it.
Has anyone else had it turn up out of the blue ? There is still hope everyone !