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Showing 1 of 2 reviews about:
tg12
57
Jun 16, 2021
checkVerified Buyer
I received a bad headphone
The left driver kept cutting in and out. The DROP representative let me know that there is no warranty from the manufacturer, but offered a refund, because I was within the timeframe, which was 30 days from delivery. I returned the item and got my money back.
Recommends this product? No
lokiiami
31
Jun 27, 2021
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tg12Very unfortunate. Did you swap the drivers from left to right to find if its the driver or the headset issue?
Otherwise this is one of the best headphones around.
I had this problem initially on the right but later on found out it was the banana connector issue.
(Edited)
Justensen
86
Jul 3, 2021
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LeptoonIf a malfunctioning driver is what the reviewer experienced, why should we expect that a malfunctioning driver is not to be expected? This is certainly a valid review and should not be removed.
Leptoon
0
Jul 3, 2021
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JustensenThe product should be reviewed. The product, not the "what ifs". Considering the fact that this is the only review and it's biased by a malfunctioning product, obscuring any potential to review the actual functions and features of the headphones, it absolutely should be removed. You can't review a product that isn't working.
danny87
559
Jul 4, 2021
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LeptoonPaying $1199 to get HALF a functioning headphone very much warrants a 1 star review. A review isn't just limited to the sound quality.
Leptoon
0
Jul 4, 2021
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danny87You can't review a product that doesn't work. Linus Tech Tips is one of the leading reviewers of technology, things like laptops and cell phones, and they refuse to do reviews when they receive products that don't function as intended. Why? Because the function of the product cannot be assessed if the product isn't working as intended. It's the most simple logic.
RayF
22218
Jul 4, 2021
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Leptoon
Sounds like a Linus Tech Tips problem to me.
You can’t enjoy a product that doesn’t work or arrives broken/inoperable either. Before spending a grand on these, first thing I want to eliminate is the off-chance they’re shit to begin with. I'm willing to gamble on Lottery tickets but not on over-priced cans with ify QC, particularly from a reseller with ify CS.
(Edited)
danny87
559
Jul 5, 2021
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LeptoonLTT reviews are not the same as consumer reviews. How else are people supposed to know the QC/durability/rate of failure of a product? So if 9 out of every 10 headphones sold have a problem then I'm not supposed to know? I'm supposed to see and trust the one glowing review? Does Linus talk about warranty and after sales service as well? Is Linus the approved gold standard for reviews by the world?
Leptoon
0
Jul 5, 2021
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danny87I don't know how else to explain this. It's like talking to a wall, you just don't get it. I'm not asking them to leave a 5 star review and my comparison to LTT is relevant because of their logic, reasoning and willingness to review the product for the product and not the QA (unless it's a repeatable issue for that company). If I buy these headphones right now, should I expect one of the drivers to be malfunctioning? Well no, of course not, so this review is therefore irrelevant and I don't know how else to explain it. Use your brain.
danny87
559
Jul 5, 2021
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LeptoonSo OP's review should be along the lines of "Great planar bass and brilliant top end, although the imaging is extremely focused on the right most of the time. Excellent product if you're deaf in one ear."
Mehoron
63
Jul 6, 2021
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danny87Or wait to review a product till you get a replacement then mention that you had to get a replacement and dock the review for it? You know, the more reasonable option. Using reviews JUST to complain about stuff is....weird.
This review also makes no mention of the energizer used, or other equipment to power this, which is pretty insane on a 0.1 ohm headphone. It could literally be a problem that these just aren't getting enough current to power them, these require an amp with 4 ohms at 100watts per channel, which is speaker amp grade stuff, and mentioned in their documentation. There just isn't enough information in this review for it to be useful when plenty of people are out there having to power it specially. You cannot just plug them into a random amp and it work properly.
So this may not even be a failing unit because we have no idea what's actually going on or the context that they were attempted to be used, thus making it a horribly and not very informative review.
(Edited)
Mehoron
63
Jul 6, 2021
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RayFIf you learned anything about QC from this review of a 0.1 ohm headphone then you, sir are an internet mind reader who knows that people's specialized setups are done properly with no information provided.
What's more likely is that this person didn't do enough research and isn't powering these cans properly, but we don't know because there isn't enough information here.
TheRearAdmiral
11
Jul 19, 2021
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LeptoonThat a consumer review mentioning a product was DOA is valuable seems to by far be the consensus right now, every website I use Amazon etc. I can read the reviews and see what percentage of reviews include basic quality control problems.
If you claim you don't think being able to see basic quality control problems appear in the form of reviews so you could choose products with a lower likelihood of being DOA, I think you're just lying/doubling down because you don't want to be wrong.
MusicLover
569
Jul 19, 2021
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LeptoonI appreciate the warning about quality control issues. I understand the review is incomplete. I would rather see an incomplete review from someone who actually purchased the headphone than someone trying to impose his censorship on others.
JohnAcon
429
Jul 19, 2021
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TheRearAdmiralWhile i don't really care about the discussion here you can not derive the actual percentage of qc issues from the percentage of reviews that had qc issues since most people who have no issues don't even write reviews while almost everyone that has issues writes about it
TheRearAdmiral
11
Jul 19, 2021
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JohnAconWhat part of your comment applies to QC issues but does not apply to everything else negative?
Either we already know and keep in mind what you said when reading negative reviews, or you can't derive ANY useful information about reviews and all reviews should be done away with forever. It certainly isn't the latter.
GKboki
32
Jul 19, 2021
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TheRearAdmiralReviews are biased toward the people completely enjoying the product or the people having from the slightest issues to doa units (survivorship bias). Most buyers have no issues, so writing a review is something extra they need to do (status quo bias). Since the reviews are not the true reflection of the qc of a product (often skewed to the negative side), the condition of the unit you get will be far more likely to be fine. So reviews only provide limited info on the product, and certainly do not represent the real percentage of the defective products compared to the whole.
(Edited)
Nightquaker
6
Jul 19, 2021
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tg12No manufacturer warranty at all? For 1100 buckaroonies? Heck that.
Thanks for the warning.
danny87
559
Jul 19, 2021
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GKbokiTrue to a certain extent, but at 1 in 11, it's not exactly a low percentage even if one were to assume the remaining 10 reviews are 5 star reviews. If Tesla launches a new model and reported that out of the first 11 units sold, 1 exploded, you wouldn't think "the one I'm buying is far more likely to be fine" and proceed with the purchase. The unlucky buyer with 3rd degree burns also wouldn't be kind enough to write "I'll hold off my review of the Tesla Model Z until Tesla sends me a replacement".
JonnyModena
224
Jul 19, 2021
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danny87If you don’t think a roughly 10% lemon rate in any industry or product is high, you’re not very observant.
danny87
559
Jul 19, 2021
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JonnyModena"If you think a roughly 10% lemon rate in any industry or product is high, you’re not very observant."
This is what you meant?
Also, I've bought literally more than 30 headphones from Drop and no failures whatsoever so far.
Either way, even if 10% failure is the norm, it doesn't discredit OP's review. I don't get the hate on OP for reporting a non functioning headphone.
(Edited)
GKboki
32
Jul 20, 2021
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danny87Not sure where the "1 in 11" came from. These are different scenarios, a pair of non-functional headphones is not lethal compared to car explosions. But I do agree that people have biased judgements, like I said in the previous comment. Buyers just need to know about how reviews are actually distributed. That's all.
kcnoobly
8
Sep 13, 2021
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LeptoonI also got a bad unit from them also. I bought mine directly from the Linsoul store (they are the only distributors). Linsoul and Gold Planar are offering no replacement.
This 1 star review is completely relevant. If there were more I would not have bought these units. The QC on them are horrible and going through other hifi outlets, this is known with Gold Planar.
zhugunic
172
Sep 17, 2021
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kcnooblyDid you contact Gold Planar directly? I heard they have 3 years warranty on their products.
RayF
22218
Oct 2, 2021
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Mehoron
Let’s no get carried away with the term “reviews” in this context. We’re dealing with comments—merely feedback, provided by purchasers. They are certainly not qualified reviews. Anyone who takes them for such does so at their own risk. I was under the impression we all knew that?
(Edited)
jaxtrauma
2105
Oct 28, 2021
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JohnAcon
I have to disagree. I wrote a lovely review of my newest headphone. If interested in a positive review, you may read it here:
https://drop.com/talk/43807/focal-clear-review-part-1
Leptoon
0
Dec 20, 2021
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solid-snakeExactly how does your comment contribute to this conversation that ended months ago? Your comment is the definition of irrelevant and this biased and incomplete review should have already been removed.
Puffnstuff
9
Jan 1, 2022
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tg12Thank you for sharing your experience with us as I, like many others, would not want to waste my hard earned cash on a product with poor quality control.
tcurtis6984
120
Mar 2, 2022
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LeptoonQuality control or lack there of she be part of the review. Illogical Leptune
HopLocal
2
Apr 11, 2022
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tg12This is fantastic review, despite the comments of some. While I agree a review should consider the performance of the product. Durability and build quality are also important, which in this case were a failure in QA. I also agree that a malfunctioning product alone should not warrant 1 star. But a malfunctioning product that has no Warranty is different. It means that every purchase need to be wary of issues, since there is no manufacturer support.
zhugunic
172
Jul 14, 2022
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kcnooblyDo you have a screenshot or something shows that they refuse the warranty?
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