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Showing 1 of 57 conversations about:
shadyinc
319
Aug 20, 2019
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A few folks suggest to buy from Periapt Cables directly. So I ordered two cables worth $115.30 on April 2. It's been 4 months and I am still waiting for the cables to be delivered. Of course, I reached out to Periapt Cables' customer care several times. The last I heard from them was on July 16 where I was assured that they would escalate the issue and open an inquiry. I sent them an email today and keeping my fingers crossed for I haven't heard from them in a month.
I understand that Periapt might be dealing with a lot of things but a simple response would go a long way. Especially to an International Customer because $115.30 means a lot of money after currency conversion. At this point, I am clueless whether to expect a refund since Periapt is incommunicado and there is no other way to escalate this issue. So it's better to buy from Drop as their customer care provides you a resolution or refund in lesser time.
TL;DR — you should buy from US vendors directly ONLY if you are in the same country. Otherwise you will be stuck in a limbo, like I am right now.
Billy-Bobby
57
Jan 3, 2022
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shadyincDid periapt ever get back to you or send you your order of cables?
ive been emailing them for about 18 months with an issue (it’s now January 2022)…at first I (and my order) wasn’t in their system, then I emailed them my receipt and PayPal transaction receipt, and now they have “ghosted” me with no more email replies. There is no phone number for this or their “IT” business listed.
I realize they may have other issues and this isn’t their main priority, but a simple email reply would be nice to see.
shadyinc
319
Jan 3, 2022
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Billy-BobbyThey did get back after several emails. They said that the order was returned to them. But they refunded an amount except the shipping fee (which was a significant amount ~$40).
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