Vortex PBT Keycaps Discussions | Drop

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Vortex PBT Keycaps

Sep 23, 2014

Hi everyone,
It appears that Vortex produced Cherry profile keycaps instead of the OEM profile (that we were expecting). We're extremely sorry about the confusion- all of our order forms indicate that they're supposed to be OEM, but a miscommunication between the manufacturing/sales groups resulted in them being Cherry.
We've asked about another production run, but unfortunately the setup time, costs and delivery schedules are prohibitive.
As a result, we're offering all group buy participants the following two options:
Option A - "They're not what I wanted, but I like them anyways" Keep the keycaps and we'll refund $10 to your credit card.
Option B - "I hate them and have no use for them, give me back my money" Send the keycaps back to us (we'll cover the shipping cost and any taxes/duties that you may have paid) and we'll give you a full refund.
Please email support@massdrop.com with your preference and they'll process your request.
Thanks for everybody's patience and understanding!
Mark

Sep 23, 2014

JM45

Sep 24, 2014

MarkMark; can you share if this will this come out of massdrop's pocket or vortex?

Sep 24, 2014

Mark

3186

Admin User

Sep 24, 2014

JM45Ours, but realistically we use situations like these as leverage for future negotiations and try to get purchase credits or goodwill with our vendors for future drops.
We won't come out ahead, but our policy is to never let the customer be penalized if it's our fault or the manufacturers. Courier/delivery issues are handled on a case by case basis.

Sep 24, 2014

b36one

Sep 24, 2014

MarkYou guys handled this perfectly, well done. Personally I don't feel comfortable taking money out of your pocket for a problem you had nothing to do with, and as such I won't take the $10 refund, but I'm very glad it was offered.

Sep 24, 2014

rossipedia

234

Sep 24, 2014

b36oneSame here. I am always impressed by MassDrop's level of professionalism in their customer support.
I have these on a Code 104, and absolutely love them (my first Cherry profile set).

Sep 24, 2014

Vote

wootroot

Sep 24, 2014

MarkIt wasn't what I expected, but I like them so much that I don't want a $10 refund. Thanks for staying on top of this.
Hopefully the next drop will have Cherry OR OEM as options? Because I'd actually like another set of Cherry, or two.

Sep 24, 2014

bryan.bell

Oct 1, 2014

MarkI emailed support. I would like option A. What is the normal response time?

Oct 1, 2014

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Hyde

1138

Oct 2, 2014

bryan.bellI have to say they pretty much reply the next business day, so basically lightning speed. :)

Oct 2, 2014

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crazystu

Oct 17, 2014

MarkHi Mark, I've emailed support@massdrop.com on the 27/09 and 8/10 about option A and have not received any reply from Massdrop. A reply would be appreciated. Disappointingly the set does not work on my CM Storm Novatouch as the keys are too short for one of the rows.

Oct 17, 2014

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markvvaals

Oct 18, 2014

crazystu @crazystu: I want them for my CM Storm Quickfire XT, as I've sadly missed the drop. Which ones did you get, the front printed ones? If so, I would like to buy them off of you, if you want to sell them.
For people with similar questions, just to inform you: I've emailed Massdrop about any returns and/or a re-drop and I got the following answers: "... [about returns] Unfortunately the best thing you can do is to click the request button. When the drop becomes available again, you will be notified by e-mail" "... [about re-drop] This drop is already in high demand and we are working with the vendor to see when we can run this drop again"

Oct 18, 2014