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sawyer1776
4
Feb 20, 2015
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New support update: Massdrop requested new black earpads to be shipped out by Sound Professionals four days ago to replace the ones that were "lost in the mail", but SP still hasn't sent any replacements out. Massdrop is now overnighting a shipment from another vendor to their office and will be shipping them out as soon as they receive them. Thank goodness for Massdrop support, because we definitely aren't receiving any products from Sound Professionals!
nelson
5275
Feb 20, 2015
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sawyer1776@JaniMikael, @forestlessness, @richfasho, @sawyer1776, and the rest of the members still waiting for the black velour ear pads.
I apologize for the sparse updates for this drop. We have been continually getting conflicting shipment promises from The Sound Professionals, and it's been very difficult for us to rely on their shipment forecast at this point.
We've determined at this point that we are unable to depend on The Sound Professionals to re-ship everyone the black ear pads within reasonable timeframe. As a result, we have sourced extra black earpads from numerous third party suppliers independently, and we are expecting the shipments to arrive starting tomorrow, with the last shipment scheduled by early next week.
For the members waiting for their order of the brown ear pads, we were told that it would all be shipped out by Wednesday. Please continue to monitor your shipment tracking. If you don't see any movement in the next few days, we'll certainly take the matter into our own hands and have this taken care of.
We understand the fulfillment time for this drop has been far too long, but we are very confident that everything will be wrapped up by next week. If you have any questions about your order, please feel free to contact Massdrop Support via your transaction page.
I apologize for the sparse updates for this drop. We have been continually getting conflicting shipment promises from The Sound Professionals, and it's been very difficult for us to rely on their shipment forecast at this point.
We've determined at this point that we are unable to depend on The Sound Professionals to re-ship everyone the black ear pads within reasonable timeframe. As a result, we have sourced extra black earpads from numerous third party suppliers independently, and we are expecting the shipments to arrive starting tomorrow, with the last shipment scheduled by early next week.
For the members waiting for their order of the brown ear pads, we were told that it would all be shipped out by Wednesday. Please continue to monitor your shipment tracking. If you don't see any movement in the next few days, we'll certainly take the matter into our own hands and have this taken care of.
We understand the fulfillment time for this drop has been far too long, but we are very confident that everything will be wrapped up by next week. If you have any questions about your order, please feel free to contact Massdrop Support via your transaction page.
SpacePotatoBear
46
Feb 21, 2015
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nelsonthanks for the update! Sometimes stuff happens, we understand you guys are doing the best you can. Keep up the great work!
LazloHollyfeld
34
Feb 24, 2015
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nelsonAre these new earpads you sourced from 3rd party suppliers the same earpads as the ones we ordered?
abstrakdream
1
Feb 27, 2015
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KMCoetzer
1
Apr 8, 2015
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