Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
- Connected to my Windows laptop by Bluetooth, the audio cuts out for 5 - 20 seconds every few minutes, sometimes with the Pandas fully disconnecting and reconnecting
- On occasion, the headphones will enter what I refer to as their 'vegetable' state. They will cut out and eventually disconnect from whatever you were connected to over Bluetooth. They will not shutdown, or do literally anything with the controls. You have to wait for the battery to die to then charge the headphones and be able to use them via Bluetooth again. You can use them wired at any point, but that's no real silver lining
- Before the update, I also had issues with spontaneous disconnection, but I shan't put any emphasis there as the issue hasn't happened since the update
I'm not the only person experiencing these issues, you can see this in other reviews & discussions. Despite this, Drop support won't acknowledge there are any known consistent issues, and as an international customer I want to avoid replacing/refunding where at all possible, but following the long awaited (and continually delayed) firmware update, I have no 'last hope' to cling onto. I would strongly advise against buying a pair of these headphones unless you are willing to run the gauntlet of the firmware issues. If you're heart set on them, buy them from Amazon so you can have a competent shipping and return policy.