Dear Fiio Groupbuy Participants,
We regret to inform you that the Fiio E10 Olympus groupbuy has been cancelled and your funds have been returned to your account. They should appear in the next 72 hours depending on how quickly your credit card company processes the refund.
After the group buy ended, we placed the order with one of our Fiio distributors. Unfortunately, they came back to us 48 hours later reporting that their inventory levels were too low to fulfill our order, and that they couldn't acquire more from Fiio in a reasonable amount of time. In the following days we contacted two alternative distributors and they also have reported similar shortages.
Before listing any group buy, we scrutinize and confirm inventory levels and pricing with the manufacturers and distributors. We had confirmed over 100 units available across multiple channels. Unfortunately these are no longer available to us which means we have to cancel and refund the group buy. Out of the 800 buys that we've run since inception, we've only had to take this extraordinary measure of cancelling a buy and returning money outright twice. We sincerely apologize for the disappointment caused by this.
To thank you for your continued support, we are providing you with a $10 credit towards any future group buy that you participate in. Simply email email@example.com after joining a drop and the credit will be applied.
Massdrop Support and Operations