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FiiO E10 Olympus
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FiiO E10 Olympus
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MaxLightning
1
Jan 8, 2014
"Our current estimates are that this will be shipped out during the week of Jan 6th. That being said, we don't have tracking for the inbound package from the vendor yet. Likely, it's on its way to us and they just didn't give us the info. Worst case, they left for the holidays before sending it. I should have more clarity in the next few days as to a more specific timeline"
I might be a bit more understanding had then not posted this a little over a week ago. Knowing that supply shortages were going on, they claimed that the items were still supposed to ship this week. I love how you all pick one problem with my complaint yet you conveniently ignore how they lied about how they were expecting the shipment.
I might be a bit more understanding had then not posted this a little over a week ago. Knowing that supply shortages were going on, they claimed that the items were still supposed to ship this week. I love how you all pick one problem with my complaint yet you conveniently ignore how they lied about how they were expecting the shipment.
shirosake
3
Jan 8, 2014
MaxLightningAlways assume good intent. MD's mistake was they assumed certain things that ended up being wrong. Maybe I'm a bit more sympathetic since I've been in similar circumstances before. Live and learn.
LowHeat
1
Jan 8, 2014
This is disappointing. You guys should notify group buyers about this much earlier (3-5 days but not 15 days).
shirosake
3
Jan 8, 2014
Shit happens. Thanks for the credit, I'll look forward to some future drops. Max, be a little more understanding. It's not like they didn't try to fulfill the order.
MaxLightning
1
Jan 8, 2014
Fuck you guys. You knew the order wasn't able to be fulfilled within 48 hours of the drop being completed and you didn't inform us? Even a week ago you were lying and blaming the lack of information on the supplier who you knew never even sent you the product in the first place. I heard this website was great but this is pure bullshit. A $10 credit on future purchases I do not intend to make is not something that will satisfy me. I want the god damn product I paid and waited for.
davidfg4
7
Jan 8, 2014
MaxLightningMaxLightning:
> You knew the order wasn't able to be fulfilled within 48 hours of the drop being completed
That's not quite true. Massdrop spent extra time contacting two more distributers in an attempt to deliver the product. They didn't know they were unable to deliver the order until those two other distributers got back to them.
That's not quite true. Massdrop spent extra time contacting two more distributers in an attempt to deliver the product. They didn't know they were unable to deliver the order until those two other distributers got back to them.
taterloss
55
Jan 8, 2014
davidfg4Reread what Mark said. Within 48 hours of the drop ending, they knew their distributor had no supply, yet Mark posted 6 days after the drop that the package should be on its way from their distributor (who had no supply). Nothing about trying to find more supply elsewhere. Either Mark was completely out of the loop and had no idea what he was talking about, or he was being intentionally misleading. In any case, just really bad communication on the part of MD.
The cancelled group buy doesn't bother me as much since screw ups do happen, and 2 out of 800 is a pretty darn good track record. But this was a clearly a case of poor communication and I hope MD improves on that going forward since I really love what they are doing.
The cancelled group buy doesn't bother me as much since screw ups do happen, and 2 out of 800 is a pretty darn good track record. But this was a clearly a case of poor communication and I hope MD improves on that going forward since I really love what they are doing.
ften
13
Jan 7, 2014
That's very unfortunate, whilst I cannot help but be disappointed I really hope this drop will run again in the future.
nelson
5275
Jan 7, 2014
Dear Fiio Groupbuy Participants,
We regret to inform you that the Fiio E10 Olympus groupbuy has been cancelled and your funds have been returned to your account. They should appear in the next 72 hours depending on how quickly your credit card company processes the refund.
After the group buy ended, we placed the order with one of our Fiio distributors. Unfortunately, they came back to us 48 hours later reporting that their inventory levels were too low to fulfill our order, and that they couldn't acquire more from Fiio in a reasonable amount of time. In the following days we contacted two alternative distributors and they also have reported similar shortages.
Before listing any group buy, we scrutinize and confirm inventory levels and pricing with the manufacturers and distributors. We had confirmed over 100 units available across multiple channels. Unfortunately these are no longer available to us which means we have to cancel and refund the group buy. Out of the 800 buys that we've run since inception, we've only had to take this extraordinary measure of cancelling a buy and returning money outright twice. We sincerely apologize for the disappointment caused by this.
To thank you for your continued support, we are providing you with a $10 credit towards any future group buy that you participate in. Simply email support@massdrop.com after joining a drop and the credit will be applied.
Sincerely,
Massdrop Support and Operations
HorriblyGood
0
Jan 8, 2014
nelsonWhat makes this even more unfortunate is that we all spent time waiting for this shipment, in the meantime MD had other amps in roughly the same price range. Now what is there?
You can tell us to wait, there will be another drop soon, but that creates a total time of months invested into this site waiting for a product to be shipped. This was my first drop, the credit you are offering is not compelling enough to trust you again.
Mark
3186
Admin User
Dec 29, 2013
Hey everyone,
Our current estimates are that this will be shipped out during the week of Jan 6th. That being said, we don't have tracking for the inbound package from the vendor yet. Likely, it's on its way to us and they just didn't give us the info. Worst case, they left for the holidays before sending it. I should have more clarity in the next few days as to a more specific timeline.
(This ended on the Dec 23rd. 10 Business days puts us at Jan 6th, but every office/workplace counts business days differently during Christmas...)
Mark
Our current estimates are that this will be shipped out during the week of Jan 6th. That being said, we don't have tracking for the inbound package from the vendor yet. Likely, it's on its way to us and they just didn't give us the info. Worst case, they left for the holidays before sending it. I should have more clarity in the next few days as to a more specific timeline.
(This ended on the Dec 23rd. 10 Business days puts us at Jan 6th, but every office/workplace counts business days differently during Christmas...)
Mark
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