Just got my DAC and can't get it to work. Red LED means...? Ordering every cable for every connection until I get it working. Going to be moderately upset if I waited 9 or 10 months for a faulty device.
jysunI had to power toggle a couple of times on a different usb port to find one that worked and got windows attention. No idea what setup or connections you are trying tho.
jysunI am having an issue with USB 2.0 driver support on Windows 7. Sent a request to tech support and waiting for a reply. It did work by optical cable.
jysunOptical cable works through tv, can’t get the optical or usb work work with my MacBook Pro. For some reason I thought MacBooks had optical through their headphone jack, but I can’t get it to work. MacBook Pro/iPhone - AIRIST R-2R dac - cavalli tube - beyerdynamic amiron. Cable suggestions for iPhone?
jysunJust unpacked my Airist today and nothing but a RED indicator and:
USB Audio 2.0
This device cannot start. (Code 10)
on my Windows XP and Windows 7 machines??
Began to think I had a DOA
Finally brought in my Windows 10 laptop and driver loaded right up and RED indicator went WHITE as soon as a digital stream started playing, so DAC is good just the embedded driver in the R-2R is not compatible with older Windows OS's the XMOS driver site says to contact the manufacturer??
Hopefully some DROP technical support can point to drivers required. This limitation should be noted in the specifications.
My whole music server is built around an old XP machine, but lately I have had to use newer devices with Windows 7 to get compatibility.
eeagleReceived a response from Drop support. They suggested I contact Airist directly. Unfortunately, I could not get the webpage to submit my request:
We do our best to include very detailed product information on the run pages, but if you cannot find the answer you are looking for, we suggest heading over to the run discussion and asking the community! Additionally you could try contacting the manufacturer of the Massdrop x Airist Audio R-2R DAC at https://www.airistaudio.com/support/
roarWolfyI agree the link works, but there is an error when the support request is submitted on the webpage:
"Failed to send your message. Please try later or contact the administrator by another method."
verifonixThanks, do you know if the Windows 10 UAC driver can be copied and used on the older OS's, or are XP/7 user's just SOL. What is the exact name of the driver file? Unfortunately my machines have no sound cards that provide digital coax or optical out, I've always used external DACs & Amps via USB. I suspect Airist could easily provide these drivers and should provide a link to them; so far the support link in this thread still does not allow one to actually send them a request.
jysunHey jysun,
DRIVERS
For Macs- RDAC should be found in Audio Output Devices as "USB Audio 2.0".
For Windows- I have a link to the driver here and we will work on a product page link...
Windows Driver download link: XMOS Windows Driver (30C8)
https://drive.google.com/open?id=1c0gQ2GjEaqS3pC75QXym_Jf9Veu11IbN
Note: Windows 10 may not need a driver.
verifonixYes I saw his message and downloaded the driver package.
The Windows XMOS driver worked flawlessly with Windows 7. Installation was effortless, simply using the SETUP.exe and driver was immediately available in the Foobar2000 music app I prefer. I have the R-2R routed to my THX AAA™ 789 (lucky enough to get back on a Dec DROP) and sound is SUPERB driving my HE560 planars. with some hi-res audio.
The driver package did not work for XP; and I was able to use the R-2R previously on my Windows 10 machine with its default driver.
verifonixYes, I agree in part. I don't begin to understand XMOS drivers, but I do know it takes a different one for each of the DACs I own that use it. I upgraded my Grace Design m9XX driver a while back and it would no longer work with XP; luckily I still had the old one to revert back to. The puzzler is the UAC (Universal Audio??) driver in Windows 10 worked P&P as soon as I plugged in the R-2R USB.
jysunDon't know what computer OS, or play device, you are using but "Red" LED means the unit has not detected a source. It may be that you are not connected to the source indicated on the front "source LEDs" . Repeated push switching will get you a match. So, if you are using USB, make sure you are switched to that choice etc. Also make sure your computer or output device recognizes the Airist as an input/playback device.
AudioproThe way it was programmed is to sense an incoming playback signal...so LED will be white if music is playing, generally. (If your source is playing a track, then switch through the inputs to lock on and see a white LED.)
Please note: I do have a Gustard USB-to-SPIDF converter connected to a powered hub that triggers the white LED even if I am not playing a track.