Monteverde Cube Fountain Pen

Many thanks and grateful to Massdrop for sorting out matter at lightning speed. Great job, Massdrop f being 100% customer centri.

I received my pen on March 2018 but found it totally lacking in quality. The cap is not tightly fit and there is a kink/dent on the exterior cap section and the converter does not fit at all. It cannot be inserted into the pen as if a plastic is blocking the mouth of the converter preventing its entry into it. In short, the converter is not meant for the pen at all. So what use if both pen and converter are sold together but cannot function as one piece.