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Showing 1 of 54 conversations about:
JazzMaven
2
Dec 16, 2017
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Further to my earlier posts I just looked again at the Sony Package and it seems they have sent me an Asian version with 220 Volt AC power and everything in Chinese and not the one for the USA. I can’t seem to find a phone number to connect with Mass Drop at all and its getting to be really frustating. Can anyone help by giving me a phone number as this unit is useless for me and needs to be returned for a new model with 120 volts ac adapter and which has everything in english. I have paid a lot of money for this product and this needs to be rectI fixed immediately. Please help. I don’t know where or whom to contact and the Help Center is no use at all.
Hamsteren
46
Dec 17, 2017
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JazzMavenIf you go to your transactions then underneath is a contact support. This has worked anytime i have needed to contact the support.
Not sure if there is a direct number tho.
syncretism
0
Mar 20, 2018
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JazzMavenIf you're still in a bind, I can help you with the language settings. No one can get you a US unit with a mains power supply, though; thats sold separately in the US, and always has been, as far as I know.
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