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Showing 1 of 33 reviews about:
Headfi101
2
Mar 21, 2024
checkVerified Buyer
Strong smell of mold inside the box
Mold inside the Emu Teak headphone's box both for the first pair and the second, replacement pair. Overall, not acceptable for a $500 pair of headphone or any headphones.
Further more, the box is very thin, cardboard construction which can be damaged easily during shipment.
For the ordering process, it took about 2 months from order to arrival, and refund took about 1 month after shipping it back.
Recommends this product? No
chan_emu
513
May 7, 2024
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Headfi101Hi Headfi101,
Sorry for the late response.
The shipment was supposed to reach you all before Christmas.
However due to some logistics issues, the shipment only reached Drop's New Jersey warehouse at the end of January.
In January, FedEx announced national service disruption due to storm and severe weather.
The shipment was stuck in the Fedex transit warehouse. The growth of mold was likely due to extreme weather, high humidity, poor and prolong storage condition.
The replacement unit is also affected as they belong to the same shipment.
Please refer to the article link for the FedEx announcement - https://www.actionnews5.com/2024/01/24/fedex-express-announces-national-service-disruption-due-severe-weather/
Please contact us at support@emu.com if you need any clarification or assistance.
80saudioman
0
May 17, 2024
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chan_emuShould have picked them up from Fedex and shipped another way then.
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