I got my 2 Westone 30 and I only tried 1 on so far, no issue (yet?). However, due to all the other posters, I decided to call Jodi and ask about how to register for warranty. But like 'Eldrid' has indicated, Jodi from Westone need the 'receipt' that came with the box. That is where it gets me. I already threw away all the packaging and I have no 'receipt'. Well I did not even know that is the receipt, usually it is a packing slip which I do not care.
Continuing the conversation with Jodi: so I ask if the bar code sticker inside the box is good enough as proof of purchase, surprisingly, the answer is that the bar code is not proof of purchase. Apparently, any one can have the bar code and it is not proof of purchase. And without a paper that indicate the price you paid and the address it is shipped to, there is apparently no proof.
Well it is my mistake as a customer to threw away my receipt but after all, I am a customer and I thought I am dealing with a reputable company. Seriously, I cannot prove my purchase without my physical receipt (a piece of paper with information on it) in this day and age!!??
Now Jodi is polite but the idea of not able to find an alternate means to handle this issue is just not customer service friendly. So I cannot say the experience is a 10/10 like other members here. Now I have to ask Massdrop support to see if they can somehow re-print the receipt. Sigh...