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Westone 30 IEMs
01 / 06
Westone 30 IEMs
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910 requests
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206 Sold
Product Description
Based in the foothills of the Colorado Rockies, Westone makes in-ear monitors for sound engineers, musicians, and music lovers alike. This version of the company’s Westone 30, previously found only in Japan, is now available to everyone looking for a truly engaging listening experience Read More
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keyboard_arrow_downoneeyedgoose
11
Jan 23, 2017
I got my 2 Westone 30 and I only tried 1 on so far, no issue (yet?). However, due to all the other posters, I decided to call Jodi and ask about how to register for warranty. But like 'Eldrid' has indicated, Jodi from Westone need the 'receipt' that came with the box. That is where it gets me. I already threw away all the packaging and I have no 'receipt'. Well I did not even know that is the receipt, usually it is a packing slip which I do not care.
Continuing the conversation with Jodi: so I ask if the bar code sticker inside the box is good enough as proof of purchase, surprisingly, the answer is that the bar code is not proof of purchase. Apparently, any one can have the bar code and it is not proof of purchase. And without a paper that indicate the price you paid and the address it is shipped to, there is apparently no proof.
Well it is my mistake as a customer to threw away my receipt but after all, I am a customer and I thought I am dealing with a reputable company. Seriously, I cannot prove my purchase without my physical receipt (a piece of paper with information on it) in this day and age!!??
Now Jodi is polite but the idea of not able to find an alternate means to handle this issue is just not customer service friendly. So I cannot say the experience is a 10/10 like other members here. Now I have to ask Massdrop support to see if they can somehow re-print the receipt. Sigh...
Continuing the conversation with Jodi: so I ask if the bar code sticker inside the box is good enough as proof of purchase, surprisingly, the answer is that the bar code is not proof of purchase. Apparently, any one can have the bar code and it is not proof of purchase. And without a paper that indicate the price you paid and the address it is shipped to, there is apparently no proof.
Well it is my mistake as a customer to threw away my receipt but after all, I am a customer and I thought I am dealing with a reputable company. Seriously, I cannot prove my purchase without my physical receipt (a piece of paper with information on it) in this day and age!!??
Now Jodi is polite but the idea of not able to find an alternate means to handle this issue is just not customer service friendly. So I cannot say the experience is a 10/10 like other members here. Now I have to ask Massdrop support to see if they can somehow re-print the receipt. Sigh...
oneeyedgoose
11
Jan 24, 2017
Thanks and yes. Massdrop has responded and suggested the same. So I called Jodi again and she said that is indeed OK. But then I was told the 'warranty registrstion' option on their website is not working.
I can use that online print as a proof of pruchse and submit warranty request if needed in the future. This solves the issue of proof of pruchase.
My next question to Jodi was that this type of proof shows no serial number of my devices, so how is that a proof? But she indicates that is good enough proof.
Well, I get what I needed. I just hope I do not really have to go throguh the process of invoking warranty.
Cheers.
JeronimoColon
1
Jan 22, 2017
I have a problem with the right monitor but unlike many (it seems) switching the cables from right-to-left did not fix the problem. It seems to be a problem with the right monitor itself. I had originally contacted Massdrop. They took a few days to respond but here it is:
Hello ,
"Kyle here with Massdrop. I hope this email finds you well!
Thank you for reaching out with your inquiry. We are sorry that your Westone IEM's are encountering this issue and we would be happy to assist you.
Since this particular item did not come with a manufacturer’s warranty, we can allow you to return it to us for a refund.
Below is a link to the prepaid return label you will need to use to send the defective item to us:
..."
It seems like you folks have had more luck with Westone despite Massdrop stating that: "...item did not come with a manufacturer’s warranty..." Would you recommend I reach out to Westone or do you think they'll treat this differently than the defective cable?
Finally, I'm a little concerned that Massdrop didn't state anywhere on the drop that this drop doesn't come with a manufacturer's warranty. Is that typical for drops? I feel that's important enough to put in every drop if that's standard policy. New here so just trying to figure out what the norm is.
It seems like you folks have had more luck with Westone despite Massdrop stating that: "...item did not come with a manufacturer’s warranty..." Would you recommend I reach out to Westone or do you think they'll treat this differently than the defective cable?
Finally, I'm a little concerned that Massdrop didn't state anywhere on the drop that this drop doesn't come with a manufacturer's warranty. Is that typical for drops? I feel that's important enough to put in every drop if that's standard policy. New here so just trying to figure out what the norm is.
Desastor
336
Jan 28, 2017
JeronimoColonSorry, but that is just plain misinformation but it does not surprise me since MD's customer service had never worked for me either. The J30s come w/a 2 year warranty. Contact Jodi Larson directly since she has been helpful to all of us who contacted her: Jodi Larson larsonj@westone.com
JeronimoColon
1
Jan 28, 2017
DesastorThanks for the reply! I'm sorry but I should have responded sooner. Westone got back to me and said they'd honor a purchase from Massdrop. I just need to show proof of purchase.
Thanks again for chiming in. :)
Thanks again for chiming in. :)
doktor
54
Jan 22, 2017
Recieved mine, tested them, had the cutout error after 1h of use ( while adjusting the cable, as I wear glasses), contacted westone support, they sent out a new cable; all in ONE DAY. Also these IEMs are awesome. Only got my t20i s to compare, but this is like another world ( yeah also different drivers, I know). Let's see if the Noble X can keep up to this thing. Really happy with my purchase.
Also I even love these when paired with my Smartphone ( S7E Exynos). If this drops again and you guys have some spare money you should really consider buying these.
Thanks Massdrop and Westone for this product
doktor
54
Aug 6, 2017
Fidelity: Westone 30 < Noble X ( Westone 30 < RHA, but can not tell between Noble and RHA )
Fun: Noble X < Westone 30 < Isine 20
Comfort: RHA t20i < Noble X < Isine 20 < Westone 30
Sorry, I can't compare the RHA in terms of fidelity, as I did not use them enough ( also there are these 3 different filters...) Also it just is not fair to throw in the Isine 20, as it double the price tag and open. The sound of the Isine is much more like that of a very good open headphone with that Audeze punchy bass. It's not 100% accurate, but it sounds awesome.
And yeah to answer your first question: In most situations the Westone 30s ( for me!) are at least 2 times as good, as they are far! more comfortable and have that fun sound signature I like when beiing outdoors. As you seem to be looking for fidelity, I don't know if you will be happy with the 30s, as I'd consider them "fun IEMs"; but really good ones. Hope it helps a little
PS: These are just my personal impressions out of my memory. :)
Sorry, I can't compare the RHA in terms of fidelity, as I did not use them enough ( also there are these 3 different filters...) Also it just is not fair to throw in the Isine 20, as it double the price tag and open. The sound of the Isine is much more like that of a very good open headphone with that Audeze punchy bass. It's not 100% accurate, but it sounds awesome.
And yeah to answer your first question: In most situations the Westone 30s ( for me!) are at least 2 times as good, as they are far! more comfortable and have that fun sound signature I like when beiing outdoors. As you seem to be looking for fidelity, I don't know if you will be happy with the 30s, as I'd consider them "fun IEMs"; but really good ones. Hope it helps a little
PS: These are just my personal impressions out of my memory. :)
Eldrid
8
Jan 19, 2017
Contacted Westone via telephone on 1/17, a nice rep named Jodi helped me fill out the return form for the cables, All I had to do was wait for them to respond (took one day, very quick response when compared to other companies), after they responded, all I had to do was send them a picture of the PHYSICAL massdrop receipt that came in the box. The company shipped the replacement cables via Fedex 2nd day delivery, by 1/19 , I got the replacement cables.
TL:DR Westone customer service is 10/10, contact them ASAP if you got the left ear channel problem.
TL:DR Westone customer service is 10/10, contact them ASAP if you got the left ear channel problem.
Desastor
336
Jan 21, 2017
ChappleI think that must be Jodi Larson. She is on the ball; I had the pleasure to deal w/her now 3x and each time she was as polite as the first. She is a good, quick problem solver and very personal to boot. Certainly agree with the level of service that they are offering. Considering the positive turn everything had taken, I'll be be looking at more Westone products.
Eldrid
8
Jan 18, 2017
tri flange ear tips are really effective for the left channel giving off problem, I can turn my head and no interruptions
chillerno1
3
Jan 16, 2017
I thought I was lucky and might not have been affected by the left earpiece issue that is described in the comments, but about a week after I received them they started to play up. Now I experience the same issue as many other users.
I have registered them online with Westone and filled out the contact form. Hopefully they can assist.
Edit: Contacted Westone about the issue and they were fantastic 10/10. Sent me a replacement cable -- will report back and confirm it resolved the issue once it arrives.
I have registered them online with Westone and filled out the contact form. Hopefully they can assist.
Edit: Contacted Westone about the issue and they were fantastic 10/10. Sent me a replacement cable -- will report back and confirm it resolved the issue once it arrives.
fullm3talx
6
Jan 14, 2017
guys any ideas how to plug out the cable easily ? i try to use brute force but it just dont come out..
Fyve4321
8
Jan 14, 2017
fullm3talxI have had some trouble with this too. However, I found that if I first push it in hard, it seems to come out easier. There also seems to be a sweet spot/angle as brute force wasn't working for me either, so I was surprised when they came out really easily when I tried these steps (through trial and error - got some great blisters experimenting!).
Desastor
336
Jan 14, 2017
fullm3talxThere used to be videos on Westone but they apparently got pulled. YouTube has a few and folks have recommended wiggling gently left to right while pulling the connector. Others recommend to pull straight out, which works for me. There is apparently differences between unit since they are reportedly seated w/heat. But anywhooo, everybody recommends to keep the pulling out to a pure minimum to avoid a weakening of the seal and connection. It seems that pressure between the unit and the plug (like inserting a fingernail) would help pushing out the connection. Good luck w/that, its a finicky operation.
Desastor
336
Jan 14, 2017
I just got a call back from Westone CS this morning. CS staff recommended anybody who has a problem to please contact them. They encouraged everybody w/the current problem to first trouble shoot by moving the cable to the opposite channel to test whether the problem switches as well. If it does, they will send you a replacement cable. However, they would like to talk to you first in order to assess whether this is a simple cable issue or something more severe. I got the sense that Westone wants to have its customers happy. My interaction w/the staff member was very friendly, fairly quick and very helpful. So my experience was pretty much identical what JayTheKing69 had experienced.
Desastor
336
Jan 12, 2017
No response from Westone CEO as of yet. I'll may call him as I think he had enough time to at least provide a courtesy of a response (and I assume that the email I have is correct as it is at Westone and was listed by himself)
Westone statement: " The Golden Rule. We treat people the way we would like to be treated. If you have a problem, we’ll help you solve it. If we make a mistake, we’ll correct it. Our goal is 100% customer satisfaction. " Let's have it then.....
Jaytheking69
0
Jan 13, 2017
I registered mine under Westone 30. The serial # is on the back of the box. I contacted them through the web form . They'll ask you the bill. That the packing slip that came in the box. Hope it helps!
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