Well, I'm not having that issue regarding low freq, so maybe there's an issue with yours specifically?
Yeah, I got a square case with a black bottom, transparent top? That's what I saw in the photos, is that not what you got?
On the price issue for certain faceplates, I asked about some customizations, and they told me upfront that certain faceplates were an added cost. I do believe it should have been listed on the drop, but frankly, considering how rampant this stuff with Massdrop , I'm still laying that blame on them. Every week I see some drop with majorly wrong info, photos of not-included accessories, etc., and while I would agree that it would be nice if AAW had made them correct it, it's not like it's an isolated occurrence, and the only time it does get fixed on other listings, is typically when some users complain in the discussion section.
In every other retail type scenario (and I understand that massdrop is a bit different, so it's a little tougher, but they should be more than aware of it by now), the onus is on the person that creates the listings, to have the correct info.
It's been constantly exacerbated by the fact that people creating listings for drops are evidently, regularly, copy and pasting stuff from elsewhere. Either previous drops, or other websites, even down to photos with accessories, sometimes updating later, sometimes not. I can't count the number of times I've seen this when checking out new or even repeat drops. Perfect example in this specific drop in fact, is the email we got from massdrop about impressions, that was taken from an Ultimate Ears drop, or instructions from them elsewhere, which led to a bunch of confusion for people as to whom to email for support (as it included info to email UE customer service with questions). This was clearly a Massdrop error, AAW later sent their own info out which was the actual pertinent info, specific to this drop.
I'm personally willing to deal with this sort of stuff from MD, because I think they're bringing products to market which are interesting, sometimes great deals can be had, and any new enterprise, has some growing pains and learning curve, but there's clearly a lack of oversight when it comes to verifying the drop information and customer intercourse. Having known a number of people from my industry (custom knives), that have been approached or made items for drops, and a MD employee that organizes drops for such, it's pretty clear that the way businesses or makers are sold on participating in drops is the appeal of selling a batch of an item, reaching MD's customer base, with MD handling the point of sale aspect, and much of, if not all, the customer interaction. In the case of something like this that's custom fit, it's impossible to do all the customer interfacing , but getting the information right on their own website, has got to be their responsibility. It's certainly clear from AAW's website that certain faceplates carry a premium, and it seems to be the same for pretty much every other CIEMs out there. Not saying you should have known that , but whomever created the listing should have, or should have probably checked.
Of course, AAW is not a US company, so there really may have been some communication issues in that regard.
That said, this would have been the easiest drop ever to get a refund for once the extra costs were told to you. AAW would refund you automatically if you didn't send impressions in time, and regardless, MD would have to refund you for not making extra independent charges clear. If for some reason they weren't aware, at a minimum, someone should have contacted them, as you say, just in case it were a scam, and I'm sure they could have worked it out, or canceled the drop and had everyone refunded. Hell, maybe you should still contact them about it? I'd also contact AAW about your fit and low freq probs. Don't rule out a specific failure, I mean, even in the most state of the art manufacturing facilities, there are consistent failures, no matter how rigorous the testing. Don't assume it's just junk?
Anyway, I hope your situation improves regarding this drop. I'd be curious to know if you do, or anything changes.