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Showing 1 of 989 conversations about:
Derpleton
8
Oct 13, 2015
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Well, after a four-month rollercoaster ride of excuses from Massdrop, it seems my keyboard was lost in the mail! Thanks, Massdrop. I can't emphasize just how disappointed I am. I'll be sure to never buy from you again and will recommend against you at every opportunity.
YanboWu
8493
Collaborations
Oct 13, 2015
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DerpletonI'm sorry the package wasn't able to get to you.
I've flagged your issue to our support team so they will help sort this issue out. In the meantime, have you talked to USPS about the package? Did they confirm it was lost?
I've flagged your issue to our support team so they will help sort this issue out. In the meantime, have you talked to USPS about the package? Did they confirm it was lost?
Derpleton
8
Oct 14, 2015
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YanboWuThank you Yanbo, but Hillary at customer support should be assisting me with a refund. She confirmed on my behalf that the package was lost.
Eidorian
76
Oct 15, 2015
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DerpletonHow long did that take? I have been waiting on her for more than a week.
Eidorian
76
Oct 19, 2015
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YanboWuIt hast been 11 days since I got the last reply from customer service. This is really getting out of hand. If it takes another 10 days, I'm stuck with the problem.
YanboWu
8493
Collaborations
Oct 20, 2015
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EidorianWhat issue are you seeing? Did you contact support under the transactions tab? It's usually faster that way because they can work based on your order.
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