The headphones are great, it's just that i had a business trip i had to go on and needed them in 3 days. I paid for the express shipping and it says that it arrives in two days. The website states that it will ship within one day. It took four days to ship them and I wasn't able to get them in time. Paid an extra 15 dollars for the express shipping and did not get the service promised. I emailed customer service and they told me sorry no refunds :/