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Product Description
Your trusty notebook is an extension of your self, so don’t you want to keep it safe and in tiptop shape? Wrap up your thoughts in the Hand and Sew Notebook Cover, a beautiful leather cover designed, cut, stitched, colored, and finished by Hand and Sew owner and designer Steven Enns Read More
The notebook cover arrived damaged (there is a cut that will release the string and inhibit it from holding the notebook) and the seller will not respond to my multiple emails (over a course of a week and even included pictures) to the email address he posted here.
Despite his claim here that he has a "lifetime warranty", he doesn't even seem to want to replace initially faulty item.
I don't know what to say. I will probably have to spend a lot of time working through PayPal to get my money back for this faulty product.
James1817The best way to take care of issues like damaged products is to talk to Massdrop support, not to the vendor. Contact us at massdrop.com/support and we will take care of you.
James1817Hey James,
I actually only received one email from you from last Wednesday. I'm a tad behind on my responses (sorry for that), but there is no need to get antsy. As you know, things with Massdrop can take a little extra time. I'll send you an email about the replacement process.
Thanks.
Just got mine and I have to say, this is probably the worst quality leather notebook cover I have. So totally NOT worth the price.. I'm glad I only got one.
KriptoHey Kripto, sorry to hear you're not happy. Let me know how I can fix this. (Replacement, refund, etc.) Give me a shout asap: info@handandsew.com
Great news group! We’re happy to report that all of the orders have been shipped out from our warehouse and are now on the way to you! Please allow 24-48 hours for tracking to get into the shipper's system and start updating.
Thanks again for the support guys. Drop by the discussion board and share your experience with the Hand and Sew Notebook Cover. The community would love to hear your thoughts.
If there’s anything else we can do to make your Massdrop experience better, feel free to reach out to us at https://www.massdrop.com/support.
These arrived at our warehouse late today! Our warehouse receiving team was able to confirm that the whole order arrived in great shape and will be packed and shipped first thing in the morning. We will keep an eye on outbound shipments and update the group as soon as we get confirmation that 100% of orders are on their way.
Thanks for your patience and expect an update from us on 3/12 or sooner if something comes up.
Quick update for the group. These were dropped off for shipment by the vendor earlier today! Tracking isn't showing an ETA quite yet, but I fully expect these to arrive by early next week. Once tracking starts moving I will forward it over to our warehouse team so they can receive these and get the group's orders ready for individual reshipment. Rest assured that once these arrive with us we will get them out to you ASAP.
Thanks for your patience and expect an update from us on 3/10 or sooner if something comes up.
Quick update for the group. I talked to the vendor earlier today and production on these is going great! Hand and Sew expects to beat the expected ship date in the drop description page by quite a bit! I will remain in contact with them and update you all as soon as these are on the way to our warehouse.
Thanks for your patience and expect an update from us on 3/3 or sooner if something comes up.
Thanks again for joining the drop with the community. We submitted the group’s order with the vendor for the Hand and Sew Notebook Cover shortly after the drop ended and they have begun preparing it for shipment.
Once the group’s order is ready at the vendor’s location, they will send the bulk shipment to our fulfillment center where we’ll break it up into individual orders and ship them off to you as soon as possible.
The moment we receive confirmation regarding the shipping schedule from the vendor, we will provide you all with updated information on the status of your package.
Expect an update from us on 2/24 or sooner.
Thanks guys for making this possible!
Super excited to get these made and pushed out too all of you!
I'll keep this thread updated with production, as things start to roll out and get out to you.
You can also follow me on Facebook: http://www.facebook.com/handandsew
and Instagram: http://www.instagram.com/handandsew
for the latest updates.
As always, you can personally email me if you have questions: info@handandsew.com