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Showing 1 of 920 conversations about:
orresearch
7
Jun 1, 2020
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Just had mine went dead on the left driver, and I have only used it for perhaps 15 times since I received mine in Feb of this year. I have used it very gently and carefully, this is quite disappointing. How do I contact them to return or repair it?
Antlion
24
Jun 1, 2020
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orresearchIf you wouldn't mind, could you try swapping plugs at the earcup ends (plug left into right, right into left) to verify it isn't a bad cable? I've seen some people report flaky cabling and am wondering (hoping) a bad driver is not as common as it seems.
orresearch
7
Jun 1, 2020
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AntlionThanks for your comments.
Yes I have tried that, and everything else - swapping L/R, trying different sets of cables, to identify that it was not cable related. Left channel suddenly went dead silent and I was not yanking at the cable or doing anything strange.
Antlion
24
Jun 1, 2020
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orresearchThat's disappointing. I was really interested in these myself, but the price seems a little high if so many are functioning like timed rentals.
At any rate, I found a Drop support link here. https://drop.com/support
The "Help with my order" option seems like the best match (you can specify the issue in the field below). Good luck with the return!
orresearch
7
Jun 1, 2020
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AntlionThanks again for your kind thoughts. I sent them an email, and got an email reply saying responses slowed due to covid, which is understandable.
chillspace
66
Keyboard Club Member
Jun 6, 2020
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orresearchThe Elex comes with a 2-year warranty from Focal. You can register your Elex on the Focal website and you'll get a warranty certificate from them. You'll need your S/N of the headphones (found printed under the one of the pads...sorry can't remember which one). If Drop doesn't accommodate then I'm sure Focal will support you.
orresearch
7
Jun 8, 2020
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orresearchIt is kind of interesting that I bought the unit thinking to myself that bad luck shouldn't occur to me. Then the problem occurred, and I realize how annoying the whole thing is. I still haven't gotten any answer from Drop.
Rlwoolz
1
Jun 11, 2020
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orresearchAhhh, same thing happened to me today - no sound from left ear. I also tested the cable. Will be attempting the warranty process as well.
thestarbucksgrande
164
Jun 27, 2020
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orresearchthe same had happened to me but it was the cable, specifically the 1/4. I head a lot about this & thought it happened to me until I moved the cable in a certain angle & heard the audio pop back in & got it to stay, it was like a messed up charger that you have to have in a certain way but after getting a new cable it works as supposed to & the balance cable hasn’t given up yet so idk if mine was only the cable or other peoples too & they’re blaming the headphone itself
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