Massdrop x Focal Elex Headphones
Massdrop x Focal Elex Headphones
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Product Description
Made with Focal’s brilliant engineering and extraordinary attention to detail, the Elex headphones take a fundamentally different approach to dynamic drivers—and deliver a better measured performance across the board than headphones several times their price. A refinement of the $1,000 Elear with elements of the $1,500 Clear, they boast several improvements to the sound, build, and aesthetic, too Read More

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JaleesaG
1448
Marketing Team
Aug 18, 2020
Stickied
UPDATES FOR MARCH-AUGUST PURCHASERS

September 15th Update We randomly pulled a sample unit from the latest batch from Focal and tested to make sure it falls within specifications.  First the headphone was tested to ensure both drivers were operational by using  a mixture of music and sine sweeps to test for any unnatural resonances in the drivers and the headphone frame.  These tests found the drivers to be operating as intended. We then examined the earpads to ensure that they use the same materials and construction as previous batches.  After inspecting the pads and comparing them to older batches, we found them to be of comparable quality.  Additionally, Focal has included individual serial numbers on the inside of the headphone to better track headphone production batches.  Overall the headphones look and sound excellent and we’ll proceed with shipping them later this week. September 10th Update Hey folks,  Checking in on the Focal Elex headphones that are scheduled to ship next week. We’re happy to announce that they’ve arrived at our warehouse and, should everything work out as planned, will begin shipping soon. Given the issues with the replacement Elex pads that Focal shipped us in the past, we’re going to be doing a final round of QC on these headphones to ensure that the issues raised by the community have been resolved. Once we’re sure everything is as it should be, we’ll get these shipped out to all of you.  Thanks so much for your patience as we work through these final steps.  August 18th Update Hi everyone,  We’re reaching out to let you know we’re tracking about 2.5 weeks behind on the Focal Elex Headphones and we now expect to ship around September 18th. Our apologies for the delay. If you’d prefer not to wait the additional time, you can cancel your order on your Transactions page: https://drop.com/transactions. Thank you so much for your patience. If you have any questions, please feel free to reach out to our Community Support team at drop.com/support.
(Edited)
Kevin
3525
Outreach
Sep 16, 2020
Warranty replacements require you to pay for the shipping (I believe regardless of whether you're in the US or international).
MrJAMS
18
Sep 16, 2020
Thank you for the extensive and fair response, rare to find a company which clearly cares for its costumer as much as Drop does. Can't wait for my Elex to arrive.
Exposed
7
Sep 26, 2020
Do the new models have massdrop or the new drop name on them?
EdLoRPI
1
Sep 24, 2020
Just received my set in the mail and quickly gave it a listen. 10 minutes in, the right driver failed. Sigh...
austinrw
2
Sep 22, 2020
So when will these ship out with no QC issues? Just got mine today and the left driver is completely dead.
TommyFive
13
Sep 24, 2020
Received mine today, and they have a pretty good channel imbalance. Left channel louder than the right. It’s a little deflating, having spent this much on headphones where there’s so much care and detail otherwise.
Zev51104
40
Sep 29, 2020
I've got a pad throwing by balance off. Swapped them around to confirm it followed the pad and not a driver/cable issue
Artaois
21
Sep 19, 2020
So what about the pad replacements? Selling a headphone whose official replacement pads are also only sold by Drop but never available isn't a very good business practice. Any update on those?
vicenteleiva
0
Sep 17, 2020
Does the package come with some sort of physical receipt or something that states the price of the headphones? they will be forwarded to me, so hence the question.
lok777
42
Sep 9, 2020
The focal Elears I bought had a driver that would bottom out on bass heavy music at moderate volumes. Learned it was a “feature” many others experienced and returned them immediately. Not surprised at all to learn the elexs are crapping out left and right. I got shit on a few times for daring to bring up an issue with these beloved headphones, kinda glad they are falling apart.
jsmiller58
698
Sep 23, 2020
I understand your pain. A product you bought did not deliver. You did not receive the response you expected when you brought up your dissatisfaction. That would annoy anyone. But, for you to write “kinda glad they are falling apart”, you really didn’t mean that, did you? You were just speaking from frustration, right? It is a bit unusual to wish ill upon other buyers or the seller.
potatocabbage
0
Sep 6, 2020
Has there been any news regarding QC issues being addressed? Seeing the discussions here, it would seem a sizeable amount of people have experienced issues regarding driver failures. A sizeable amount to make me reconsider purchasing this product.
(Edited)
Kevin
3525
Outreach
Sep 15, 2020
Honestly looking at the data on our end, the driver failure rate isn't that different than most brands (Senn being the exception, their defect rates are industry-leading low by many multiples). IMO Drop is just the only site that surfaces people's complaints in a very transparent way so it seems more prevalent.
sjx007
23
Aug 31, 2020
I got the Elex in Jan. Today when I attempted to use, absolutely no sound whatsoever. Tried with both balanced and SE cable, and no sound. I sent an email to drop support. Do you all think both the drivers are gone ?
sjx007
23
Sep 17, 2020
Thanks for the reply. Understand the challenges. Appreciate drop’s help in addressing my concerns.
sjx007
23
Sep 18, 2020
Just wanted to take a moment and thank David from drop’s customer support. He has been helping me with my return and replacement of my Elex. Thank you David !
output555
26
Aug 15, 2020
Apparently, Focal despite their reputation for making high-end products, has quality control no better than Beats. Both companies seem incapable of making headphones that can withstand a minimum of normal use without failing. I own a pair of $1500 Focal Clears and after less than 20 uses, the left channel has gone dead. All cables and connections are good, so it's in the headphone, and most likely that thin little wire has broken, or worse, the driver is dead. From what I've read here, Focal sucks at honoring warranties in America. I would steer clear (no pun intended) of anything offered by this company, no matter how good they sound. Also, if anyone can recommend a good US-based repair shop to fix my Clears, please let me know.
(Edited)
YCatpower
6
Sep 11, 2020
Sorry Hong Kong dollars. So it's about $100USD.
output555
26
Sep 11, 2020
Ahh, that makes more sense. Thanks for the info and clarification.
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>Instead of "You measure a ton of headphones", did you mean "You measure a ton of headphone cables"? Headphone diaphragms also have natural tolerances, so you'd have to measure 1000 headphones with each cable to ensure that not only the cable is ruled out of the picture, so is the diaphragm. >I'm interested in the potential sound differences due to various core sizes, materials, shielding, etc. You're someone with a superiority complex who thinks owning more expenisive things than other people makes you superior, as all audiophiles are. You are rather quick to downplay the HD600s when world renowned recording engineer, Tony Maserati, chooses them as his headphones of choice. I await your masterful work in the realm of audio engineering and mixing. Please let me know at the earliest possible time what great music you help produce and have win awards. >I see you admitted that "the quality affecting the conductance, resistance, temperature coefficient of resistance due to changes in the testing environment, among other factors" of a cable do affect the sound. This is known as MARGIN OF ERROR. >"No headphone has been ever measured with an expensive/good cable, with verifiable measurements that show a consistent, purposefully enhanced sound signature that cannot be achieved with EQ." >How do you know this to be true? Because a conclusive scientific experient has never been published with such parameters. >as it cannot quantify sound-stage (width, height, depth), imaging, and other facets of sound as human ears hear. If it cannot be quantified through verifiable scientific means, it cannot be used when talking in the realm of scientific data. >"...enhanced sound signature that cannot be achieved with EQ." What? Audiophools, most notably middle aged white men, often cite that more expensive cables "make the sound more open, airy, make the bass more impactful, increase the "speed" of a headphone (lol), and other such nonsense. Whether the cable is OEM or 10 grand, the cables will not measure differently outside of margin of error, meaning they accomplish the same sound.