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Showing 1 of 1510 conversations about:
BetterHaIf
0
Sep 14, 2020
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Hi, I emailed support to cancel my preorder but I don't think you guys got to it. I'm told the item shipped already. I'm not sure what to do
erickong
7412
Audiophile Moderator
Sep 15, 2020
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BetterHaIfThere is a threshold on when order can be cancelled. The best way to cancel is to check your transaction section under your profile. You might be out of luck since they have shipped.
Customer service is very busy since COVID. So that's why they didn't get back to you.
Maybe @jennychin has something to add
BetterHaIf
0
Sep 15, 2020
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erickongDo you know the steps to return my product then? Someone got back to me finally but they didn't offer any solutions for a refund. I'm worried this is all going to take too long and I'll be past the return period.
jennychin
368
Operations
Sep 18, 2020
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erickongHi @BetterHaIf ! I see that Amy has replied to your support ticket and is currently assisting you. Thanks for your patience and understanding while we work to resolve your issue!
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