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Showing 1 of 138 conversations about:
ryoonc
34
Dec 20, 2013
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J857
52
Dec 20, 2013
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ryoonc@ryoonc That's awesome news that you are getting the service that you deserve.
Others such as myself are left without headphones, or a refund or even an update.
Clearly your experience suggests that Massdrop has the will and ability to deliver on the drop, and on time. Where's the love for the rest of us Massdrop?
Others such as myself are left without headphones, or a refund or even an update.
Clearly your experience suggests that Massdrop has the will and ability to deliver on the drop, and on time. Where's the love for the rest of us Massdrop?
ryoonc
34
Dec 20, 2013
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J857I didn't mean to set the bar so high, but their actions did deserve praise, what with the bleak outcome of the drop and all (and skepticism about warranty)...
I do hope your needs get met in a timely manner too, and I hope your experiences with them are as good as mine. You did suggest that you are international, which would make things take longer. I'm sure they aren't just doing nothing~
I do hope your needs get met in a timely manner too, and I hope your experiences with them are as good as mine. You did suggest that you are international, which would make things take longer. I'm sure they aren't just doing nothing~
ConnorMD
19
Dec 21, 2013
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ryooncMind explaining what the issue was? I'm interested, haha.
steve
330
CEO
Dec 21, 2013
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J857Hey - did you get your refund yet? We issued every refund last Sunday which means they were processed on Monday. Typically it takes 1-3 business days to show up in your account, but it should definitely be there by now.
steve
330
CEO
Dec 22, 2013
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J857No problem. I just looked into your case specifically and since you're international, the process is a bit more complex. We'll email you soon to explain the details. Thanks!
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A BIG shoutout to Nelson also, who has been on my case since the beginning and has been extremely accommodating. Thanks, dude!!