Klarus AR10 Swivel-Head Flashlight w/Magnetic Tail

@Tyler @Drop @Warehouse @Drop+Flashlights On 2019DEC7 I placed $200+ ORDER DROP-3651-B for a variety of products for holiday gifts. Ok, some of it was for me. Most expensive item ordered, Klarus AR10 https://drop.com/buy/klarus-ar10 which continues to state: "INCLUDED USB cable Lanyard One 18650 battery Manufacturer's warranty" When I contacted you recently about a problem with this unit, I first received: "...due to higher than normal demand, response times will be delayed by 5-7 business days." Shortly after from Brett: "After reviewing your transaction, it appears that the time-frame for reporting an issue has passed, which means we are not able to provide a replacement or facilitate a return." Klarus <and Bowie> says "5 years!" https://www.klaruslight.com/Services/TermsAndConditions/ One or more of these has happened: Drop is intentionally choosing not to help a customer Drop is intentionally misleading customers about warranty coverage Drop (Brett) made a mistake and did not validate my claim I am illiterate and have no concept of the passage of time In any case, you failed to value a customer and the relationship. You could have simply handled the issue, and improved my loyalty, and made another sale. I guess now we know what "DROP" means

after a long battle klarus sent me a new one but it too has intermintant issues where it refuses to charge, i bought a basic 18650 charger and charge all the batteries that way now.

Same thing with mine, not turning on, blinking light when I try to charge it.